Concierge - Residences

Overview

Crescent Hotels & Resorts is honored to announce an exciting opportunity for a talented Concierge for the grand opening of JW Marriott Reston Station Residences this August. Join the opening team of the first JW Marriott in Virginia. Experience a new level of luxury at JW Marriott Reston Station, a 28-story landmark that overlooks Reston Row, a lively urban hub with top-notch dining and entertainment options.

The hotel features 247 rooms across 12 floors, with 35,000 sq ft of luxury meeting space including two ballrooms, floor-to-ceiling windows, and a large skylight. The JW Residences occupy the remaining 16 floors. The property is conveniently located along the Silver Line Metro, between Dulles International and Reagan National airports, providing excellent access to the capital region.

We understand what it takes to be part of something great. We will encourage you to bring your true self to work, celebrate you, and support your career growth. We offer health & wellness programs, strong learning and development opportunities, and travel discounts. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

• Respond to requests from Residence owners regarding visitor information, special services, and arrangements.
• Collect and provide information about the property and surrounding area to Residence owners and their guests.
• Announce all visitors and contractors to Residence owners before allowing access, ensuring only authorized visitors are permitted.
• Process all calls, messages, requests, and concerns in a timely manner.
• Contact appropriate departments to resolve requests or issues as needed.
• Assist with reservation services for owners and help book elevators for move-ins and move-outs.
• Support valet services when owners request their vehicles.
• Perform lobby ambassador duties and document relevant information in logs.
• Report accidents, injuries, and unsafe conditions to a manager and complete safety training and certifications.
• Maintain a professional appearance and adhere to company policies and procedures.

• At least 1 year of relevant work experience in a similar role.
• Experience in a luxury hotel environment is preferred.
• Must have the ability to communicate in English. Self-starting personality with an even disposition. Professional appearance and manner at all times. Strong guest communication skills. Willingness to pitch in and help coworkers.
• Finger/hand dexterity to operate relevant equipment. Ability to grasp, lift, and/or carry up to 100 lbs on a continuous schedule.

Customer Satisfaction
Our customers are central to our business. Maintain professionalism and treat all guests and associates with courtesy and respect at all times. Every Crescent associate acts as a guest relations ambassador daily.

Work Habits
Strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. Be adaptable to change, willing to learn new skills, and capable of solving routine problems. Seek help when needed.

Safety & Security
Adhere to hotel security policies and procedures, including key controls, safe handling of materials, chemical safety, and reporting safety hazards.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels are respected for their differences. We are committed to fostering open and honest conversations about race, equity, diversity, and inclusion, and to promoting diverse talent across the organization.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or discriminate against employees or applicants for discussing pay or disclosing pay information, except as permitted by law. See 41 CFR 60-1.35(c).

Additional information about rights under federal employment laws is available in the Know Your Rights notice from the Department of Labor.

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