Help Desk Support Service Specialist - Associate | IT Effectiveness - User Support Help Desk N

Company Description

Pro Sidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry‑leading practices. Pro Sidian services focus on the broad spectrum of Enterprise Service Solutions for Risk Management, Compliance, Business Process, IT Effectiveness, Engineering, Environmental, Sustainability, and Human Capital. We help forward‑thinking clients solve problems and improve operations.

Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies. Our solution‑centric services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies, and people delivering value.

Pro Sidian clients represent a broad spectrum of industries including but not limited to Aerospace and Telecommunications, Consumer Products, Services, and Retail, Development and Sustainability, DOD/Military, Energy, Resources & Industrials, Financial Services, Government & Public Services, Information Technology, Media, and Telecommunications, Life Sciences & Health Care, Manufacturing and Operations, Nuclear and Environmental, Professional Services, etc.

Pro Sidian seeks a Help Desk Support Service Specialist—Associate | IT Effectiveness—User Support Help Desk (NPS
010015) – 2080 hrs. ST | 0 hrs. OT on an Exempt [W2] Contract Contingent Basis Engagement. Team | Analyst 3 Labor Category – Mid Level. Located CONUS:
Washington, DC, and Reston, Virginia, and the National Information Systems Center (NISC) in Denver, Colorado. Across the Mid‑Atlantic Region supporting NPS, which manages national parks and other sites, providing IT and telecom services.

Seeking candidates with relevant Government and Public Services sector experience (functional and technical area expertise also ideal) to support professional services engagement for Government and Public Services sector clients such as NPS. This is a contract contingent or Contract W‑2 (IRS‑1099) position;
Pro Sidian reserves the right to convert to a full‑time W‑2 position.

Provide services and support as an Information Technology Center Support (Help Desk Support Service Specialist—Associate) in the Government and Public Services industry sector focusing on IT services solutions for clients such as the Department of the Interior (DOI | NPS). Serve as a help‑desk specialist and provide coverage for swim‑lane tasks aligned with Task 2.4.1 User Support Help Desk activities, providing associate‑level technical assistance to end‑users at the NPS, including basic troubleshooting.

Assist intermediate and senior IT staff in troubleshooting and resolving technical issues.

• Associate‑level technical support experience.
• Familiarity with system administration and basic network troubleshooting procedures.
• CompTIA Security+ or CISSP certification.
• Business process best practices, change management.
• Systems administration and tier 1‑3 technical support.
• IT service management (ITSM), operating system support.
• Bachelor’s degree in IT/Computer Science or advanced certifications.

• Associate degree or equivalent technical support experience.
• 3+ years of experience in IT help‑desk roles, with certifications.
• Change management, SOP creation.

• Advanced technical skills.
• On‑site and remote roles available.

• Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader.
• Leadership – ability to guide and lead colleagues on projects and initiatives.
• Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people.
• Communication – ability to effectively communicate to stakeholders of all levels orally and in writing.
• Motivation – persistent in pursuit of quality and optimal client and company solutions.
• Agility – ability to quickly…