Unified Communications Engineer

Description

As a Unified Communications Engineer, you will handle complex technical challenges, lead UC implementations, and oversee platform upgrades. You will play a key role in ensuring optimized communication services across the enterprise.

• Develop and deploy UC solutions, including VoIP, SIP, and cloud-based communication platforms
• Lead engineering designs and technical refresh projects that directly impact mission success
• Collaborate with vendors, service providers, and IT teams to ensure smooth UC operations
• Work closely with security teams, network engineers, and support staff to improve system integration
• Troubleshoot system failures and accessibility issues
• Draft Standard Operating Procedures (SOPs) for UC operations
• Develop and maintain knowledge base articles, handling "how to" inquiries
• Perform system upgrades and apply upgrades and patches to Cisco Unified Communications Manager (CUCM) and IOS upgrades on UC systems
• Support UC Knowledge Management (KM) by entering solutions into the knowledge database
• Make recommendations to enhance efficiency in UC monitoring, management, and overall operations
• Implement emerging UC technologies
• Apply security protocols, encryption, and compliance with industry standards (NIST, DoD security guidelines, STIGs)
• Work independently in remote locations, functioning as a primary engineering and network troubleshooting resource
• Resolve UC-related tickets escalated to the engineering team and coordinate resolutions across UC Operations staff
• Conduct root cause analysis
• Implement encryption, security protocols, and compliance measures (e.g., NIST, DoD guidelines, STIGs)
• Configure, deploy, manage, and maintain UC monitoring systems to ensure service availability and performance
• Mentor junior staff, provide leadership in UC implementations, and optimize system performance
• Participate in project management for major upgrades and refresh cycles

• TS/SCI security clearance with the ability to obtain a CI poly
• Expertise in Cisco Unified Communications Manager and UC operations
• Network administration/engineering experience
• IAT II certification (mandatory)
• CCNA certification and ITIL v4 Foundations (desired)
• Strong troubleshooting and problem-solving skills
• Ability to work independently and provide technical leadership

One of the following:

• High School/GED + 9 Yrs
• Associates + 7 Yrs
• Bachelors + 5 Yrs
• Masters + 3 Yrs
• PhD + 1 Yrs

Bison Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.