Senior Customer Services & Information Technology Officer
Listed on 2025-12-01
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IT/Tech
IT Support, Technical Support, Systems Administrator, IT Consultant
Senior Customer Services & Information Technology Officer
Join to apply for the Senior Customer Services & Information Technology Officer role at Convirgence
Our client supports and secures some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.
Our client creates a family environment. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. Their work depends on a Customer Services and Information Technology Officer joining our team to support government activities in Reston, VA.
Role
People are our client’s differentiator. As a Help Desk/Support Specialist supporting the customer, you will be trusted to provide both critical support in addressing complicated IT-related issues and exceptional customer service. In this role a typical day will include:
- Collaborating with a dynamic team of highly talented IT professionals to deliver exceptional customer service, resolve complicated IT-related issues through advanced troubleshooting, and expanding one’s technical expertise to accommodate the rapid development and enhancement of new and existing technologies.
- Collaborating with teammates and government customers to identify process improvements.
- Working independently to troubleshoot the gamut of issues users experience with Apple products in a training environment.
Requirements
REQUIRED QUALIFICATIONS
- Education:
Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. - Minimum of 6 years related experience.
- Technical skills:
Troubleshooting Apple products, Mac Books, Apple TV's, iPads, Cisco Products - Security clearance level:
Top Secret/SCI with Polygraph
Preferred Qualifications
- Knowledge of McAfee, Microsoft Server 2016-Hyper-V
What Our Client Can Offer You
- Alignment to a mission-critical role that directly impacts the customer’s ability to effectively execute its mission.
- Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
- Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.
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