ServiceNow Solution Architect
Listed on 2025-12-01
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IT/Tech
IT Consultant, IT Project Manager, Systems Analyst, Cloud Computing
DESBY is a forward-thinking organization specializing in delivering cutting-edge Service Now solutions to drive digital transformation and operational excellence for businesses across various industries. Our mission is to empower organizations with the tools and strategies they need to achieve operational excellence and digital transformation. We are looking for a Service Now Solution Architect to bring innovative thinking, strategic guidance, and technical expertise to our Service Now practice.
The Service Now Solution Architect will play a pivotal role in designing and implementing sophisticated Service Now solutions that align with our clients' business goals and IT strategy. This senior position requires an individual with extensive experience in Service Now architecture, a proven track record of successful project leadership, and the ability to mentor and guide technical teams. The ideal candidate will be a thought leader, capable of setting standards, defining best practices, and driving innovation within our Service Now practice.
Roles and Responsibilities- Architect end-to-end solutions on the Service Now platform that are scalable, maintainable, and meet business requirements.
- Lead the technical strategy for Service Now implementations, including ITSM, ITOM, ITBM, and custom application development.
- Work closely with clients to understand their business needs, translate them into technical solutions, and ensure alignment with their IT landscape.
- Design and implement integration strategies for complex multi-system environments.
- Provide technical leadership and guidance to project teams, ensuring adherence to best practices and quality standards.
- Develop and maintain architectural documentation, including system blueprints, integration diagrams, and data models.
- Own the overall quality for delivery of each project
- Evaluate new Service Now features and technologies, recommending their adoption where appropriate to enhance service offerings.
- Mentor junior architects and developers, fostering a culture of excellence and continuous improvement.
- Lead by example, demonstrating a commitment to excellence, innovation, and customer satisfaction.
- Guide and mentor development teams, promoting best practices in coding, configuration, and customization.
- Evaluate and recommend new Service Now features and third‑party integrations to enhance solution offerings.
- Collaborate with client leadership to develop road maps for continued adoption and expansion on the platform
- Conduct technical reviews and assessments of Service Now implementations, identifying areas for improvement.
- Foster strong client relationships, providing expert advice and strategic insights on leveraging Service Now to achieve business objectives.
- Bachelor’s degree in computer science, Information Technology, or related field; or 3+ years of related work experience.
- 5+ years of experience in Service Now development and architecture, with a solid understanding of the platform’s capabilities and limitations.
- Service Now certifications as follows:
Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist – ITSM (CIS‑ITSM) - Certified Implementation Specialist (CIS) in at least one other application area
- Expertise in JavaScript, HTML, CSS, and integration technologies (REST, SOAP).
- Strong experience with enterprise architecture, system integration, and designing scalable solutions.
- Demonstrated leadership in managing large-scale Service Now projects and technical teams.
- Familiarity with Agile Methodology, ability to write or collaborate on effective User Stories
- Familiarity with Now Create methodology and proven ability to effectively leverage for implementation success
- Demonstrated ability to outline how multiple platform applications interact to create value
- Expert Certification (CMA, CTA, CWA, ArchX) is nice to have but not required
At DESBY, you’ll be part of a dynamic startup where your voice matters. Shape industry standards, influence processes, and drive innovation from day one. Our rapid growth means unprecedented…
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