Help Desk Support Service Specialist - Senior | IT Effectiveness - User Support Help Desk NPS
Listed on 2025-12-03
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Company Description
Pro Sidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. Pro Sidian services focus on the broad spectrum of Enterprise Service Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital. We help forward-thinking clients solve problems and improve operations.
Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies. Our solution-centric services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies, and people delivering value.
Pro Sidian clients represent a broad spectrum of industries including but not limited to Aerospace And Telecommunications | Consumer Products, Services, And Retail | Development And Sustainability | DOD/Military | Energy, Resources, & Industrials | Financial Services | Government & Public Services | Information Technology, Media, And Telecommunications | Life Sciences & Health Care | Manufacturing And Operations | Nuclear and Environmental | Professional Services |, etc.
Job DescriptionPro Sidian Seeks a Help Desk Support Service Specialist - Senior | IT Effectiveness - User Support Help Desk on a Exempt [W2] Contract Contingent Basis Engagement Team | Analyst 3 Labor Category - Mid Level Exempt [W2] Professional aligned under services related to NAICS: 541519 located CONUS:
Washington, DC, and Reston, Virginia, and the National Information Systems Center (NISC), located in Denver, Colorado.
Seeking Help Desk Support Service Specialist - Senior candidates with relevant Government And Public Services Sector Experience to support professional services engagement for Government And Public Services Sector Clients such as NPS.
JOB OVERVIEW
Provide services and support as a Information Technology Center Support (Help Desk Support Service Specialist - Senior) in the Government And Public Services Industry Sector focussing on IT Services Solutions for clients such as The Department of Interior (DOI | NPS) | DOI National Park Service (NPS) Information Resources (IR) Directive Generally Located In CONUS:
Washington, DC, and Reston, Virginia, and the National Information Systems Center (NISC), located in Denver, Colorado. and across the Mid Atlantic Region.
Serve as a Help Desk Support Service Specialist - Senior and provide coverage for swim lane tasks primarily considered in alignment with Task 2.4.1 User Support Help Desk related activities to Provide senior-level technical support for complex IT issues, including troubleshooting, diagnosis, and resolution for systems and networks.
Oversee system administration tasks ensuring system availability and efficiency.
Lead Tier 1-3 IT support efforts, providing advanced solutions for user requests and issues.
Assist with complex help desk escalations, providing senior-level technical expertise to maintain system efficiency.
QualificationsDesired Qualifications For Help Desk Support Service Specialist - Senior | IT Effectiveness - User Support Help Desk Candidates:
Provide senior-level technical support for complex IT issues, including troubleshooting, diagnosis, and resolution for systems and networks.
Oversee system administration tasks ensuring system availability and efficiency.
Lead Tier 1-3 IT support efforts, providing advanced solutions for user requests and issues.
Assist with complex help desk escalations, providing senior-level technical expertise to maintain system efficiency.
Education / Experience Requirements / Qualifications
Bachelor’s degree in IT or related field, 5+ years of help desk support experience.
Senior-level experience in systems administration and support with certifications in MCSE.
Experience with multi-tiered technical support systems in a federal or state environment.
Senior-level help…
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