Sr Site Reliability Engineer; Prisma Access

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

This role requires US Citizenship.

Palo Alto Networks runs a large infrastructure and is one of the biggest GCP customers. As a Principal SRE, you'll be at the forefront of building and maintaining highly reliable, scalable, and secure cloud infrastructure within a FedRAMP compliant environment. You'll drive operational excellence, champion SRE best practices, and work collaboratively to ensure our systems are robust and performant. This includes automation, architecture, performance, observability, troubleshooting, security, and reliability.

Our Infrastructure Platform stack includes Terraform, Kubernetes, Git Lab CI/CD, Git Ops, Prometheus, Grafana, Loki, Docker, GCP, Backstage, MySQL, Pager Duty, Fire Hydrant, Python, Bash, Java, NodeJS and Go.

• Design, build, and operate reliable, secure Cloud infrastructure across multi-cloud environments for our federal customers.
• Lead cross-functional initiatives to ensure applications are production-ready, scalable, secure, and resilient.
• Develop expertise in new technologies, embracing continuous learning and the adoption of AI tools
  .
• Develop tools and automation frameworks
  , championing Infrastructure as Code (IaC) and Monitoring as Code (MaC) principles.
• Automate robust deployments and orchestrate end-to‑end monitoring and alerting solutions.
• Participate in on‑call rotations
  , including shift and weekend, to support critical business operations and production systems and for incident response.
• Lead root cause analysis of critical issues, driving improvements and preventing recurrence.
• Champion the success of SRE and Dev Ops initiatives, aligning technical decisions with business goals.

• Must be a US Citizen to be considered.
• 5+ years of experience in Infrastructure, SRE, or Dev Ops roles.
• BS or MS in Computer Science, a related field, or equivalent professional experience.
• 4+ years experience with AWS and GCP
  , and expertise in their architecture, services and PKI concepts for cloud security.
• Expert troubleshooting skills to resolve cloud infrastructure and service issues, effectively identifying root cause and devising effective solutions.
• Proficiency in automation using Python and shell scripting
  ; Golang is a plus.
• Expertise in Infrastructure as Code (IaC) with Terraform and Helm
  , leveraging AI tools for development.
• Solid experience with Kubernetes
  , container networking, and container workloads.
• Strong Linux administration skills
  .
• Proficiency with CI/CD pipelines, Git Ops principles
  , and tooling like Git Lab and Jenkins
  .
• Excellent written and verbal communication skills, with the ability to collaborate effectively to drive outcomes.
• Self‑disciplined, self‑managed, and highly driven with a strong sense of ownership and urgency.
• Ability to adapt quickly to evolving cloud technologies, security threats, and advancements through continuous learning.
• Effectively address customer needs and provide clear Root Cause Analysis (RCA) to customers.
• A deep understanding of how technical decisions impact the business and an ability to align cloud operations with business goals.

Our engineering team is at the core of our products – connected directly to the mission of preventing cyberattacks. We are constantly innovating – challenging the way we, and the industry, think about cybersecurity. Our engineers don’t shy away from building products to solve problems no one has pursued before.

We define the industry, instead…