Senior Solution Architect

What We’ll Bring:

At Trans Union, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go.

Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Come be a part of our team – you’ll work with great people, pioneering products and cutting‑edge technology.

As a Senior Solution Architect you are an integral part of the Customer Success Team delivering critical services to our customers. You own the technical relationship with assigned Strategic and Premium clients to support them throughout their partnership with Trans Union’s Global Fraud Solutions group. This includes consultations on solution architecture, onboarding support, technical troubleshooting and providing technical expertise for all of our Global Fraud Solution Group’s services and platforms for our strategic customers.

You will be the customer’s trusted advisor and subject‑matter expert helping them understand our systems and take advantage of the technology.

In this role you lead customer technical engagements across a range of industries, types of projects, platforms, solution interfaces, and provide expert technical knowledge, support and troubleshooting for our solutions and platforms. In addition, as a senior team member you will collaborate in the development of appropriate integration manuals, training materials and procedures; proactively seek ways for the solution architect team to improve its processes to enhance the customer experience, and provide value‑added services and sales engineering support as appropriate for the business development group.

• • Bachelor’s degree in Computer Science, IT, Software Development or related field and 7+ years of relevant work experience
• • Direct experience in product application integrations
• • Proven experience as a consultant
• • Verified skills in a variety of web and software development technologies including but not limited to: REST/JSON, HTTP, JavaScript, Web Services, XML, HTML5, SQL, PHP, C# and Java
• • Demonstrated ability to diagnose and troubleshoot technical issues in diverse customer technical environments
• • Demonstrated ability to identify opportunities and challenges; consult with the customer to develop solutions to address these areas and effectively resolve technical issues using practical and imaginative methods
• • Demonstrated success in working on multiple projects, with competing priorities and delivering high quality software on schedule
• • Effective customer‑service orientation and relationship‑building skills
• • Ability to multi‑task in a fast‑paced environment, and balance thought with action while getting the most out of limited resources
• • Exceptional analytical and quantitative skills and ability to structure analyses to form data‑driven solutions to ambiguous customer challenges
• • Flexible work hours in order to accommodate special meeting requests, trainings and demonstrations for customers in different time zones
• • Advanced skills with MS Word, Excel, and Power Point
• • Availability for some overnight travel and on‑call rotation
• • Ability to work and act independently

• Fraud management or identity and access management experience
• Understanding of Trans Union’s Global Fraud Solutions services
• Basic understanding/familiarity with iOS and Android
• Project management experience
• Fluency in Spanish, Portuguese, French, Mandarin, or Japanese

Thought Leadership: You have strong advisory, consulting and interpersonal skills coupled with the deep technology skills needed to lead customer engagements and strategic client discussions in solution architecture and design projects to meet their technical objectives by providing best practices and proactively identifying and closing gaps.

Project Management: Work with Customer Success Advisors to deliver the largest and most complex initiatives and…