Senior Director - Communications & Authentication Fraud Solutions

What We'll Bring:

At Trans Union, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

At Transunion, Global Fraud Solutions (GFS) is a major business segment that provides sophisticated solutions and services in fraud, and identity & risk management. We support organizations across a wide variety of verticals including finance, retail, telecommunications, utilities, gaming, government and insurance.

This role is focused on an evolving suite of GFS solutions that specializes in communications fraud & risk mitigation (including multifactor and step-up authentication) and drive the global expansion of currently US-focused solutions set.

The incumbent will work across all phases of the product life cycle, from inception through introduction into the marketplace, management and retirement, working closely with other product/solutions managers, technology, Info Sec, operations, mobile network operators and other relevant external technology/solutions partners, and go-to-market teams.

• 15+ years experience in product management, technology, and/or operations, particularly in the telecommunications industry
• 7+ years experience managing fraud or telecommunications solutions in a leader capacity, being responsible for solutions development, deployment, and commercialization
• Deep familiarity and experience with communications networks and industry standards (e.g. STIR/SHAKEN)
• Knowledge of the communications regulatory and compliance environment (US and global)
• Experience defining product requirements, including understanding and defining complex technical architectures, and roadmaps for data and/or technical solutions, particularly in the telecommunications industry
• Experience with communications fraud solutions in the industry, including voice biometrics/caller authentication/network forensics
• Proven ability to create compelling and effective communication, cross-functionally and at all levels, for internal and external audiences
• Highly developed ability to lead a team of experts, collaborate in a complex matrix structure with critical stakeholders & talent, and proven track record of leading expansion/launch of new solutions in existing and new markets

• Lead and own retention and growth strategy, defining vision, for the communications and authentication fraud solutions at GFS
• End-to-end fraud product responsibility covering GFS product strategy/innovation, business & product requirements & definition, use case prioritization, and road mapping for key communications and authentication fraud solutions
• Manage overall product health including the product backlog, ongoing product support and product sunset strategies
• Be the subject matter expert on go-to-market partnerships with mobile network operators, capability and business partners involved in bringing products to market. This includes facilitating close collaboration within internal TU communications solutions & technology teams, to identify synchronized capabilities, avoid redundancies, and drive innovation that is cutting edge
• Experience with SLAs, user-journey mapping, and performance metrics and reporting
• Work with technology and other teams, as relevant, to write comprehensive product requirements, define solution intent and determine high-level capabilities
• Work with global product and technology teams to develop GFS roadmap and pursue appropriate prioritization
• Product Management responsibility for enabling sales (existing and new solutions), lend support to Delivery and Customer Success to develop onboarding and support procedures, and provide general support for GFS Product
• Work with GFS personnel as required to manage 3rd party relationships (e.g., aggregators and MNOs) and closely work with GFS product counterparts to stay aligned to and influence GFS roadmap & solutions
• Collaborate with product marketing to develop relevant collaterals, training materials, and schedule
• Monitor and analyze product financials, KPIs, customer feedback, and the competitive landscape as it relates to fraud solutions used communications and authentication
• Articulate the strategy and drive execution of the global expansion of US-focused communications fraud solutions to become a global solutions offering within 18-24 months
• Work across regions with Head of Frauds and regional technology teams to understand regional landscape, technology/regulatory/communication networks, and translate into roadmap and product requirements, including enabling go-to-market and delivery/support across regions

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair…