Senior ServiceNow Technical Leader​/Developer

Piper Companies is seeking an experienced Senior Service Now Technical Leader/Developer to join an enterprise technology organization based in Reston, VA. We are looking for a highly skilled technical leader with deep expertise across ITSM, ITAM, platform integrations, and Service Now Discovery. This role will drive platform strategy, lead complex implementations, and ensure the long-term scalability and optimization of the Service Now ecosystem.

• Lead the architectural design and strategic direction of the Service Now platform, ensuring alignment with business objectives and industry best practices.
• Partner with business leaders, stakeholders, and technical teams to deliver innovative, scalable Service Now solutions.
• Define and maintain platform roadmaps focused on performance, stability, scalability, and audit compliance.
• Architect workflows, integrations, and modules to expand platform capabilities.

• Drive end-to-end implementation of Service Now solutions across Core Platform, ITSM, ITAM, ITOM, Sec Ops, GRC, TPRM, and additional modules.
• Oversee platform upgrades and ensure compliance with enterprise security and regulatory standards.
• Provide technical leadership for configuration, customization, and development efforts.
• Maintain documentation, technical knowledge bases, and training materials for process owners and stakeholders.

• Establish governance frameworks and enforce technical best practices.
• Mentor and guide a team of Service Now engineers, fostering a collaborative and high-performance culture.
• Partner with cross-functional teams (IT, Security, Engineering, Finance, HR) to drive adoption and ensure platform success.
• Demonstrate strong decision-making skills and the ability to meet deadlines while leading multiple teams.

• Collaborate with executive leadership to understand business goals and deliver measurable, value-driven solutions.
• Communicate project status, risks, and milestones to Service Now leadership and stakeholders.

• Implement governance and continuous improvement practices to enhance platform performance and operational efficiency.
• Stay current with Service Now releases, trends, and emerging capabilities, applying new features to improve the platform.
• Encourage innovation by creating a safe environment for engineers to explore new technical solutions.

• 10+ years of hands-on Service Now experience with deep expertise in ITSM, ITAM, ITOM, Sec Ops, GRC, and TPRM.
• Proven background in designing and architecting complex Service Now implementations, including custom applications and integrations.
• Demonstrated success leading technical teams and delivering enterprise-scale projects.

• Proficiency in JavaScript, Glide scripting, and Service Portal technologies (HTML, CSS, Angular
  
  JS, SASS, Bootstrap).
• Strong understanding of CMDB, Asset Management, Discovery, Incident, Problem, and Change Management.
• Experience integrating Service Now with external systems using REST/SOAP APIs, Integration Hub, and Spokes.
• Nice-to-have:
  Perl and Python experience in a Linux environment.
• Familiarity with Agile, Scrum, and Kanban methodologies.

• Strong mentorship capabilities and experience fostering high-performing engineering teams.
• Excellent communication skills with the ability to translate complex technical concepts for business stakeholders.

• Bachelor’s degree in IT, Business, or related field preferred (or equivalent experience).
• Service Now Certified Implementation Specialist (ITSM, ITAM, or similar).
• Service Now Certified System Administrator (CSA).
• Service Now Certified Application Developer (CAD).
• ITIL v3/v4 certification is a plus.
• Certified Technical Architect (CTA) is a significant plus.

Compensation:

• Salary Range:$150,000 – $180,000 (based on experience)

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