Technology Collaboration Services Specialist

Technology Collaboration Services Specialist

Cooley is seeking a Technology Collaboration Services Specialist to join the Platforms & Applications team.

Cooley Technology embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. We are dedicated to leveraging advanced technologies to optimize firm technical operations and delivery impactful business outcomes.

The Collaboration technology team enables effective adoption and usage of the firm's enterprise AI and collaboration technology tools, overseeing the pilot testing, rollout, adoption, and ongoing support of these tools within the rules and policies set by the firm's Information Governance group. The Technology Collaboration Services Specialist will deliver key initiatives related to the pilot testing, roadmap, adoption, user awareness, and support strategy for these platforms, including Enterprise AI tools (e.g., Copilot, Gemini, and/or ChatGPT) and collaboration tools (e.g., Microsoft Teams, Box, Diligent, Liquid Files, and others).

Working closely with technical and non-technical stakeholders, the Specialist will help identify and prioritize use cases, coordinate user pilot testing, support the adoption of these tools, and ensure governance standards are met in collaboration with the firm's Information Governance and Training teams.

Specific duties and responsibilities include, but are not limited to, the following:

• Fulfill intake of enterprise AI and collaboration requests
• Decide the proper routing and planning for requests, in close collaboration with Technology, Practice Innovation and Practice Engagement teams, to ensure custom or bespoke solutions are handled appropriately
• Identify and develop strategic adoption campaigns to improve collaboration and enterprise AI tool usage based on product roadmaps and industry trends
• Collaborate with leadership to develop and refine support strategies for both collaboration and enterprise AI platforms in response to user feedback and market standards
• Coordinate user pilot testing for enterprise AI tools and assist in collecting and synthesizing feedback to inform firmwide rollout decisions
• Support development of user guidance, training materials, and internal communication campaigns for new enterprise AI and collaboration solutions, in partnership with the Training team
• Ensure adherence to the firm's information governance policies in the use of collaboration and enterprise AI systems
• Deliver programs to promote the continuous improvement of features and best practices for collaboration and enterprise AI technologies
• Develop and deliver system reports and usage metrics to inform support and adoption strategies and roadmap decisions
• Deliver a feedback program focused on actionable system and user insights, reporting to relevant colleagues and department leadership at regular intervals
• Work closely with other technical colleagues and subject matter experts in both staff and legal roles in the coordination of initiatives related to collaboration and enterprise AI platforms
• Coordinate with appropriate technical stakeholders on infrastructure needs, including storage, deployment methodologies and optimization recommendations.
• All other duties as assigned or required

• After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
• Ability to work extended and/or weekend hours, as required
• 4+ years of legal industry and law firm technology product experience
• Senior candidates must have 5+ years direct applicable experience and the ability to operate at an elevated level
• Experience with the implementation and support of related law firm enterprise technologies such as iManage, Microsoft Teams, Box, HighQ, SharePoint, and Diligent

• Bachelor's degree
• Enterprise technology support/consulting experience
• Experience with the implementation and support of law firm enterprise technologies such as iManage, Microsoft Teams, Box, and/or Diligent
• Experience supporting or piloting Enterprise AI tools (e.g., Microsoft Copilot, ChatGPT Enterprise, etc.)
• Familiarity with change management and user adoption best practices related to new technology rollouts

• Customer service focused
• Strong interpersonal, leadership and analytical skills
• Ability to communicate effectively at all levels within the organization
• Excellent spoken and written communication as well as receptive listening skills, with ability to present technical concepts in a clear, concise fashion to non-technical audiences
• Strategic thinking and strong orientation to detail
• Flexible and agile, ability to reprioritize with changes in the business
• Strong initiative and a get-it-done attitude

Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices.

EOE.

The expected annual pay range for this position with a full-time schedule…