Service Desk - TS/SCI Security Clearance
Job in
Reston, Fairfax County, Virginia, 20190, USA
Listed on 2025-12-30
Listing for:
Zachary Piper Solutions, LLC
Full Time
position Listed on 2025-12-30
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Zachary Piper Solutions is currently seeking a Service Desk candidate in Reston, VA responsible for delivering technical troubleshooting services to meet customer business needs and expectations.
Location:
Lorton, VA (onsite) Responsibilities:
* Responds to basic customer problems, issues, requests.
* Operates as the entry point for customers, documents, notifies proper department/desk,
* Escalates as necessary, and tracks and follows up on all incidents.
* Demonstrates technical qualities with exceptional customer service in daily responsibilities.
* Resolves system issues with various diagnostic tools
* Mitigates issues within the internal system
* Resolves incident tickets
Qualifications:
* Active TS/SCI
* 2+ years of IT professional experience
* Experience in Power Shell
* Security+ certificate
* Excellent customer service skills Compensation:
* Salary Range: $70,000 - $105,000 based on experience
* Comprehensive Benefits :
Medical, dental, vision, PTO, 401k, sick leave, and a generous PTO package /SCI, IT Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, netmom, windbg, shift work, Linux, Azure, AWS, Windows, Active Directory, Service Now #LI-JB1
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