Cloud Support Administrator; Scope Poly Security Clearance

Position: Cloud Support Administrator (Full Scope Poly) with Security Clearance
Zachary Piper Solutions is seeking a Cloud Support Administrator (Digital Escort) to support a critical intelligence cloud security program in the following locations;
Reston, VA;
Redmond, WA. The team is seeking IT support specialists who are experienced with Microsoft cloud environments to support an on-going classified program. Clearance :
Top secret/SCI required w/ Full Scope Poly

Location:

Reston, VA, Redmond, WA

Schedule:

Shift work - 24x7 operational environment (night shift) This job opens for applications 12/12/2025. Applications for this job will be accepted for at least 30 days from the posting date Responsibilities of the Cloud Support Administrator:
· Complete incoming tickets through Remedy, Service Now or other ticketing system
· Troubleshoot and resolve system issues utilizing customer tools
· Document all findings from tickets and incidents
• Automate and troubleshoot tasks using various scripting languages and services
· Provide end-user support to customers at the Tier I-III level in cloud based environments Qualifications of the Cloud Support Administrator:
• Must hold an active TS/SCI Full Scope Polygraph clearance
• Must be willing to work one shift, no dual employment
•

Certifications:

IAT II, AZ900 (preferred)
• Willingness to shift work, as 24/7 support is essential
• Excellent customer service skills and focus.
•

Education:

Bachelor's Degree and 1+ years of related professional experience
• Experience with MS technologies and ticketing systems;
Active Directory, JIRA, Service Now, Netmom, Windbg
• Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure) Compensation of the Cloud Support Administrator:
· Compensation: $70,000 - $135,000+
** based on years of experience*
* · Full Benefits;
Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law
· Opportunity to get your foot in the door with cloud
· Long-term stable program /SCI, Polygraph, Full scope, remedy, service

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