Product Management Associate - Customer Engagement Platforms

Join to apply for the Product Management Associate - Customer Engagement Platforms role at Fannie Mae

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to home ownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

As a valued colleague on our team, you will collaborate to build, develop, or design functionality for digital products, as well as participate in the implementation, enhancement, or maintenance of existing products.

• Consultative Requirements Gathering:
  Move beyond simple "order taking" by working with stakeholders to uncover root problems, challenge assumptions, and recommend solutions that align with long-term strategy.
• Agile Execution &
  
  Collaboration:
  
  Act as a junior product manager within a cross-functional Scrum team; work daily with software engineers to unblock issues and ensure shared understanding of goals.
• Change Management & Adoption:
  Recognize that technology is only as good as its usage. You will support change management efforts by creating training materials and acting as a champion for the platform to ensure smooth user adoption.
• User Stories & Backlog:
  Translate business needs into high-quality User Stories and Acceptance Criteria in Jira, ensuring technical teams have clear direction.
• Data Analysis:
  Analyze usage data and user feedback to identify trends, bugs, or opportunities for platform improvement.
• Testing & QA:
  Coordinate User Acceptance Testing (UAT), ensuring business users feel supported and heard during the validation phase.

• Bachelor’s Degree or Equivalent
• 0-2 years of experience in business analysis, product support, or a related internship.
• Basic understanding of Agile/Scrum methodologies (sprints, stand-ups, retro).
• Strong proficiency in the suite of Microsoft products, such as PowerPoint, Excel.
• Exceptional emotional intelligence and interpersonal skills; ability to build trust with stakeholders and work effectively within a diverse team.
• Experience using product management tools like Jira or Confluence.
• Familiarity with major CRM platforms (e.g., Salesforce, Microsoft Dynamics, Hub Spot).
• Previous internship or coursework related to digital product design and development.
• Experience with Organizational Change Management (OCM).

Single-Family Market Engagement - Product Management - Associate

Salary Target: $83,000-$108,000 a year

Education:

Bachelor's Level Degree (Required)

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company.

If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being.

See more here.

Entry level

Full-time

Other