Senior Operations Analyst

What We’ll Bring:

At Trans Union, we have a welcoming and energetic environment that encourages collaboration and innovation. We’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team – you’ll work with great people, pioneering products and cutting‑edge technology.

At Trans Union, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go.

Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

• Bachelor’s degree in Industrial or Systems Engineering, Business, Data Analytics, Information Systems, or a related field.
• 4+ years of experience in operations analysis or business analysis, preferably in a tech or SaaS environment with multi‑shore operations.
• Proficiency in data analysis and visualization tools (e.g., Excel, SQL, Tableau, Power BI).
• Strong analytical and critical thinking skills. Excellent problem‑solving and communication skills.
• Experience preparing quarterly business reviews (QBRs) or similar client‑facing reports.
• Experience working with cross‑functional teams in agile environments.
• Experience with process mapping and workflow optimization.
• Ability to manage multiple projects and meet deadlines in a fast‑paced environment.
• Outstanding collaborator, facilitator and skilled cross‑functional communicator.
• Ability to apply AI to solve business problems is a plus.
• Familiarity with telecom technologies and service models (e.g., VoIP, broadband, wireless) is a plus.
• Software development life cycle knowledge and related tools is a plus.
• Experience with automation tools (e.g., Zapier, Workato, UiPath) is a plus

We are seeking a tech‑savvy, data driven and analytical Operations Analyst to join our team. This role is responsible for evaluating, optimizing and scaling operational processes, identifying inefficiencies, and providing actionable insights to support strategic decision‑making. This role will report into our Client Services organization and work closely with product, engineering and customer success teams to streamline workflows, improve efficiency, and support strategic initiatives with actionable insights.

The ideal candidate will have strong problem‑solving skills, a data‑driven mindset, and the ability to collaborate across departments to drive operational excellence within our fast‑paced technology environment.

Operations Analyst for Client Services responsibilities include but are not limited to:

• Analyze business operations and workflows to identify areas for improvement in our SaaS operations, including service delivery, customer usage and customer onboarding processes.
• Analyze operational data across systems and service delivery teams to identify trends, inefficiencies, and opportunities for automation and cost reduction.
• Develop and maintain dashboards, reports and key performance indicators (KPIs) to monitor performance using data analytics and visualization tools.
• Report on KPIs related to telecom operations, service delivery and customer satisfaction.
• Provide recommendations for improvement.
• Conduct root‑cause analysis on operational bottlenecks and recommend scalable solutions.
• Collaborate with engineering and product teams to improve internal tooling and workflows.
• Collaborate with cross‑functional teams to implement process enhancements.
• Support strategic initiatives by providing data‑driven insights and forecasts.
• Develop methods and documentation of standard operating procedures for data analysis and reporting.
• Assist in the implementation of new technologies and process automation initiatives.
• Assist in maintaining system configurations to support accurate and efficient data ordering processes, ensuring alignment with evolving business…