Cloud Support Administrator; Scope Poly

Zachary Piper Solutions is seeking a Cloud Support Administrator (Digital Escort) to support a critical intelligence cloud security program in the following locations:
Reston, VA;
Redmond, WA. The team is seeking IT support specialists who are experienced with Microsoft cloud environments to support an on‑going classified program. Clearance:
Top secret/SCI required w/ Full Scope Poly.

Location:

Reston, VA, Redmond, WA.

Schedule:

Shift work – 24×7 operational environment (night shift). This job opens for applications 10/20/2025. Applications for this job will be accepted for at least 30 days from the posting date.

• Complete incoming tickets through Remedy, Service Now or other ticketing system
• Troubleshoot and resolve system issues utilizing customer tools
• Document all findings from tickets and incidents
• Automate and troubleshoot tasks using various scripting languages and services
• Provide end‑user support to customers at the Tier I‑III level in cloud based environments

• Must hold an active TS/SCI Full Scope Polygraph clearance
• Must be willing to work one shift, no dual employment
• Certifications:
  
  IAT II, AZ900 (preferred)
• Willingness to shift work, as 24/7 support is essential
• Excellent customer service skills and focus.
• Education:
  
  Bachelor’s Degree and 1+ years of related professional experience
• Experience with MS technologies and ticketing systems;
  Active Directory, JIRA, Service Now, Netmom, Windbg
• Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure)

• $70,000 – $135,000+ based on years of experience
• Full Benefits;
  Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law
• Opportunity to get your foot in the door with cloud
• Long‑term stable program

/SCI, Polygraph, Full scope, remedy, service

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Zachary Piper Solutions