Cloud Support Engineer - TS​/SCI Scope Polygraph

Cloud Support Engineer - TS/SCI With Full-Scope Polygraph

Serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or elevate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues.

• Respond to incident tickets in a 24×7 operational environment to meet SLA objectives.
• Troubleshoot system issues using diagnostic tools such as netmom, windbg, and custom application tools.
• Review system logs to identify and mitigate system issues.
• Leverage knowledge base to help troubleshoot, identify, and resolve system issues.
• Update knowledge base troubleshooting guides and lessons learned as required.
• Document incident fixes and make recommendations to the engineering team for system improvements for future releases.
• Document system issues resulting in outages and coordinate change through the change management process.
• Support collaboration across operations, development teams, and external partners.
• Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues.
• Monitor solution performance according to client specifications and SLAs, escalating as needed.
• Perform other supporting duties as directed.
• Be willing to work overtime and varying hours as required.

• BS in Computer Science or another technical discipline is preferred.
• 3 years of operations experience providing application infrastructure support; 2 years performing system administrator support.

TS/SCI with Full Scope Poly required.

• Experience with system administration support tools such as Windows/Linux.
• Experience supporting a 24×7 cloud‑based environment.
• Strong interpersonal skills.
• Strong oral and written communication skills.
• Experience supporting a cloud‑based environment and tools such as Azure/AWS.
• Experience analyzing, troubleshooting, and providing solutions for technical issues.
• Ability to problem‑solve and collaborate with team members.
• Strong organizational and multi‑tasking skills.
• Strong in technical communications with both technical and non‑technical peers.
• Able to maintain professionalism under pressure.

Associate

Full‑time

Information Technology

IT Services and IT Consulting