Senior Field Technician

GDIT has an immediate opening for a Senior Field Technician supporting GD Corporate Headquarters and executive-level customers. As a Senior
Field
Technician
, you will be trusted to provide executive concierge support. This role will be in Reston, Virginia with occasional travel to local offices within DC metro.

• Provide new services and troubleshooting and restoring existing services.
• Perform on-site and remote analysis, diagnosis, and resolution of desktop problems for users, and recommend and implement corrective solutions.
• Provide after support Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Provide leadership for junior team members.
• Willing to be the technical subject matter expert for other technicians.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Where required, administer and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
• Ensure that desktop connection, i.e. network jacks are in proper working order.
• Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
• If necessary, liaise with vendor and third-party support vendors.

• Associate's Degree or 2+ years of additional experience in lieu of a degree
• 8+ years of experience
• In depth knowledge and troubleshooting experience with Windows 11 client hardware and software, and Apple mobile devices
• Hardware troubleshooting experience
• Working technical knowledge of basic network protocols, operating systems, and standards
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation and guides.
• Strong customer service orientation
• Proven analytical and problem-solving abilities
• Excellent written and interpersonal communication skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to conduct research into PC and software issues and products as required
• Ability to present ideas in business-friendly and user-friendly language
• Highly self-motivated and directed
• Keen attention to detail
• Team-oriented and skilled in working within a collaborative environment
• Location:
  
  MUST be onsite in Reston, VA 5x a week
• US Person

• 401K with company match
• Internal mobility team dedicated to helping you own your career
• Collaborative teams of highly motivated critical thinkers and innovators
• Ability to make a real impact on the world around you