Senior Systems Engineer; Hybrid

Resp & Qualifications

Ensures the stability, integrity and efficient operation of the organization information systems that support organizational functions. This is achieved by monitoring, supporting and optimizing all networked software and associated operating systems. Assesses architecture and current system limitations, defines and designs system specifications, disaster recovery procedures and evaluates input/output processes and working parameters for hardware/software compatibility.

We are looking for a Systems Engineer to manage and support enterprise endpoints and drive the integration of Microsoft Copilot across the organization. This dual‑focus role ensures the security, stability, and performance of both physical and virtual desktops, while also engineering Copoit features to enhance user productivity and automation. Responsibilities include endpoint management, software packaging for virtual Desktop Infrastructure (VDI), vulnerability mitigation, desktop tools and applications administration, Copilot configuration and optimization, audit support, and daily end‑user assistance.

The ideal candidate will be detail‑oriented, security‑conscious, and capable of troubleshooting and improving both endpoint and Copilot environments in a fast‑paced setting.

• Installs, tunes, upgrades, troubleshoots, and maintains all computer systems relevant to the supported applications including all necessary tasks to perform operating system administration, user account management, disaster recovery strategy and networking configuration.
• Develop and implement techniques to prevent system problems, troubleshoot incidents to recover services and supports root cause analysis.
• Automates the installation and configuration of applications in development and production environments.
• Evaluates new systems by performing in‑depth tests, including end‑user reviews. Researches software and related products to support recommendations and purchasing. Determines systems integration issues by evaluating components; developing and completing performance tests; analyzing test data; studying project requirements; analyzing user and potential user input; evaluating similar and related products and systems. Develops system automation and system integration of business processes.
• Improves engineering job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state‑of‑the‑art practices; participating in professional societies.

Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.

Education Level
:
Bachelor's Degree in Information Technology or Computer Science OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience
: 5 years software, hardware and/or systems engineering related experience.

• Endpoint Management
• Manage and maintain Windows 11 endpoints across physical and virtual desktop environments (VDI).
• Package, test, and deploy software applications for VDI and physical desktops.
• Implement and enforce security policies, patches, and vulnerability mitigation strategies.
• Administer and optimize desktop tools, applications, and endpoint management solutions.
• Provide Tier 3 support to end users, troubleshooting hardware, software, and connectivity issues.
• Support audit and compliance requirements, ensuring adherence to security and regulatory policies.
• Monitor and enhance endpoint performance, stability, and security through proactive maintenance.
• Automate processes using Power Shell or other scripting tools to improve efficiency.
• Collaborate with IT and security teams to implement best practices for endpoint management.
• Copilot Engineering
• Engineer and configure Microsoft Copilot features within Microsoft 365 and Entra environments.
• Integrate and manage Microsoft Copilot across Windows 11 endpoints to enhance user productivity.
• Develop and maintain Copilot workflows and automation scripts…