Architect; ServiceNow

ABOUT US

At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We believe that the combination of human ingenuity and intelligent tools allows us to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.

Our culture celebrates individuality, autonomy, and empowerment, giving every team member the freedom to think creatively, act boldly, and leverage intelligent tools to amplify their impact.

We recognize that our people are our greatest strength. Our dedication to employee well-being is reflected in our flexible work environment, comprehensive benefits, and investment in continuous learning and career growth. Whether collaborating in person or through digital platforms, we’re building a culture where people and cutting-edge technology work together to push the boundaries of what’s possible.

The Architect works directly with assigned clients to align Service Now platform capabilities with business outcomes, supporting enterprise Service Now initiatives under the guidance of senior architects. Responsibilities include contributing to platform and solution architecture, designing workflow and process improvements, creating architectural artifacts and models, and identifying opportunities to enhance the processes, data, and services enabled by Service Now.

This role requires strong communication, critical thinking, and analytical skills to help clients understand and execute appropriate technical strategies and tactical solutions across the Service Now platform, translating business vision into scalable and measurable outcomes.

• Serve as a technical advisor and day-to-day point of contact for assigned Service Now client stakeholders.
• Support projects of varying size to drive technology transformation and ensure solutions meet quality standards and objectives.
• Create and maintain architecture artifacts aligned to business/IT strategy and established platform standards.
• Contribute to Service Now platform architecture and governance (standards, roadmaps, and design patterns) under senior guidance.
• Support multi-module Service Now implementations across IT workflows and enterprise functions (e.g., ITSM/CMDB-CSDM, HRSD, SPM, and related capabilities).
• Assist in designing Service Now integrations using APIs and event-driven patterns, and contribute to secure data/service models.
• Analyze current-state capabilities, identify improvement opportunities (cost, efficiency, experience), and support target-state and gap assessments.
• Support compliance with architectural standards, change control, and data management; stay current on Service Now releases and emerging tech.

• Bachelor’s degree in IT (or related field) or 3+ years of relevant experience.
• 3+ years consulting experience delivering in-depth analysis and platform solutions.
• 3+ years working on an enterprise platform such as Service Now or Salesforce.
• 2+ years supporting or leading technical resources on project-level engagements.
• ITIL Foundation Certification.
• Knowledge of enterprise architecture and governance frameworks (e.g., TOGAF, Zachman; ITIL, COBIT, PMI, Agile).
• Experience creating architecture models and documentation.
• Experience delivering low-to-moderate complexity Service Now solutions at the project level.
• Experience supporting multi-module Service Now implementations (e.g., ITSM, CMDB/CSDM, HRSD, SPM, Discovery, Virtual Agent, GRC/IRM, SIR, SAM/HAM).
• Experience contributing to Service Now integrations and data models.
• Experience participating in platform governance or Service Now implementations in one or more organizations.
• Strong stakeholder engagement skills; trusted partner, collaborative team builder, open to feedback.
• Certifications:
  
  CIS Data Foundation (CMDB/CSDM) plus one additional CIS (preferred);
  Service Now CSA, CAD, and Implementation Badge.

• We take ownership in our customers’ success, delivering excellence with purpose and precision, every time.
• We’re passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive…