Quality Manager

Job Title:

Quality Manager

Job Category:
Engineering

Time Type:
Full time

Minimum Clearance Required to Start:
Secret

Employee Type:
Regular

Percentage of

Travel Required:

Up to 10%

Type of Travel:
Local

* * *

CACI is seeking a Quality Manager for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach.

Join us to make a meaningful impact on a program of national importance.

• Provides technical/management leadership for QMP development, implementation, and maintenance across global enterprise
• Establishes enterprise quality standards ensuring services, deliverables, and performance outcomes meet Government requirements
• Directs identification of operational services requiring Performance Management Metrics establishing continuous improvement methodology
• Establishes enterprise performance metrics framework consistent with organizational objectives and compliance standards
• Directs customer experience program strategy including surveys, NPS metrics, trend analysis, and improvement action plans
• Establishes enterprise KMP strategy documenting SOPs, quality control procedures, and continuous improvement processes
• Directs continuous improvement methodology implementation supporting continuous improvement cycles within operations
• Provides technical/management leadership on major assignments, establishes goals and plans that meet project objectives, and directs activities with overall responsibility for financial management, methods, and staffing

• BA/BS + 13 years of relevant experience; equivalencies considered
• Active Secret clearance
• Extensive experience developing, implementing, and managing enterprise Quality Management Programs (QMPs), quality assurance frameworks, and quality control processes within complex IT/service delivery environments
• Demonstrated experience establishing and managing performance metrics, KPIs, SLAs, quality standards, and service-level performance measures aligned with contractual and organizational requirements
• Experience conducting quality assessments, audits, root cause analysis, trend analysis, and corrective/preventive action planning to identify and resolve performance deficiencies
• Demonstrated experience implementing continuous improvement methodologies and translating performance data into measurable operational improvements
• Experience developing and managing customer experience and service quality programs, including surveys, satisfaction metrics, NPS, trend analysis, and improvement action plans
• Experience developing quality management plans, SOPs, quality control procedures, performance dashboards, and executive-level reporting
• Experience with IT Service Management (ITSM) tools and methodologies, including measuring and improving performance across IT service delivery processes
• Demonstrated ability to provide enterprise-level quality governance and technical leadership, working across operations, engineering, service management, program leadership, and Government stakeholders

• Prior experience supporting federal agencies, especially the Department of State
• Experience supporting large-scale, geographically dispersed or global enterprise IT environments
• Experience with ISO 9001, CMMI, Lean Six Sigma, ITIL, or comparable quality and continuous improvement frameworks
• Lean Six Sigma, ITIL, ISO…