Corporate IT Associate

That’s RIVA.

We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions, we support efforts that strengthen communities and serve the public good.

RIVA’s culture is built on four core values:
Results, Innovation, Values, and Accountability. They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one. all while supporting missions that matter.

RIVA is seeking a proactive, hands-on Corporate IT Administrator to support the day-to-day technology needs of our employees and corporate environment. Reporting to the Director of Corporate Operations, this role will work as part of RIVA’s Corporate IT team to administer systems, support employees, manage devices and user access, maintain documentation, and help ensure a secure and reliable technology environment.

This is a highly hands-on role for someone who enjoys solving problems, helping people, and working directly within the systems employees depend on every day. The ideal candidate is approachable, responsive, technically capable, and comfortable balancing employee support with ongoing administrative and operational responsibilities.

• End-User & Help Desk Support: Provide responsive day-to-day technical support to employees, troubleshooting hardware, software, Microsoft 365, access, connectivity, and endpoint issues. Manage help desk tickets through resolution and elevate complex issues when needed.
• Endpoint & Equipment Management:Support the lifecycle of company laptops and equipment, including configuration, deployment, inventory, replacement, returns, and secure retirement. Assist with device management through Microsoft Intune and ensure endpoints meet company security and configuration standards.
• User & Access Administration: Support employee onboarding, offboarding, and role changes by provisioning and deprovisioning accounts, licenses, permissions, and access across Microsoft 365, Entra , Slack, and other corporate systems.
• Microsoft 365 & Collaboration Tools:Provide administration and user support for Microsoft 365, Teams, SharePoint Online, One Drive, Exchange Online, Slack, and related collaboration technologies.
• Security & Compliance Support:Follow established IT security policies and assist with endpoint security, access reviews, vulnerability remediation, system updates, documentation, and audit activities supporting company compliance requirements.
• IT Projects & Process Improvement: Assist with technology implementations, upgrades, migrations, testing, documentation, and other Corporate IT projects. Help identify opportunities to improve or automate routine processes using Power Automate, scripting, AI tools, and other available technologies.
• Documentation & Employee Support: Maintain accurate IT documentation, knowledge base articles, procedures, inventory records, and troubleshooting resources. Communicate technical information clearly and provide a positive, customer-focused experience to employees.
• Cross-Functional Support:Partner with People & Culture, Corporate Operations, Finance,…