Field Services Technician, Junior

Job Location s: US

Requisition :

Position Category:
Information Technology

Clearance:
Public Trust

Position Overview

• We are seeking a Field Services Technician - Junior to support the installation, transition, and sustainment of next-generation Voice Communication Switch (VCS) systems
  . This role will assist with site preparation, system installation, cutover, customer acceptance, testing, and legacy system decommissioning in operational environments.
• The ideal candidate has a technical foundation in telecommunications, networking, electronics, IT, or a related field and is interested in developing hands-on experience supporting mission-critical voice systems
  . The technician will work alongside experienced field technicians, engineers, and program teams to complete deployments, troubleshoot issues, and ensure systems are installed and transitioned according to established procedures.
• This position is remote with approximately 95% travel requirements and may require extended periods at customer and operational sites.

Key Responsibilities

• Support site surveys, site preparation, equipment installation, and system deployment activities under the direction of senior technicians and engineers
• Assist with VCS system cutovers from legacy voice platforms to next-generation systems
• Support the decommissioning and removal of legacy voice communication systems
• Perform basic system testing and validation to verify:
  • Power and equipment connections
  • Cabling integrity and connectivity
  • Equipment installation and site specifications
• Assist with maintenance, troubleshooting, and repair of VCS and supporting telecommunications/IT infrastructure
• Use basic diagnostic tools and established procedures to help identify voice, network, and hardware issues
• Support preventive maintenance and system health checks
• Assist with on-site customer support and provide basic end-user assistance or orientation as needed
• Maintain accurate technical documentation, service reports, installation records, and cutover documentation
• Learn and follow established safety protocols, site security requirements, and operational procedures
• Work closely with senior field technicians, engineers, program teams, and other technical personnel during deployment and transition activities
• Escalate complex technical issues to senior technicians or engineers and assist with troubleshooting and resolution
• Learn and develop proficiency with VCS systems, telecommunications equipment, testing procedures, and field deployment processes

• Junior FST primary focus areas

  • Test support activities at the FAA WJHTC (New Jersey)
  • Test support activities at VCS vendors locations (Maryland)
  • Test support activities at Washington Labs (Maryland)
  • Junior FST when paired for FAA VCS ATC cutover support (not lead)

#BNATCS

Technical Qualifications

• US Citizenship with the ability to obtain/maintain a Public Trust Clearance.
• 2 years of experience with BS; 0 years with MS; 4 years with an AS; 6 years in lieu of a degree
• Familiarity with Voice Communication Switch (VCS) systems
  , telecommunications systems, or similar voice/network technologies
• Exposure to system cutovers, migrations, installations, or technology refresh efforts is preferred
• Basic knowledge of:
  • Telecommunications infrastructure
  • VoIP technologies
  • Cabling and connectivity
  • Power and equipment validation
  • Networked voice systems
• Basic troubleshooting and diagnostic skills
  , with the ability to identify and escalation issues as needed
• Experience using basic test equipment and diagnostic tools in technical or field environments
• Ability to learn and follow established procedures in operational environments where system uptime and reliability are important

Professional Skills

• Strong problem-solving and troubleshooting mindset
• Good customer service and communication skills
• Ability to work independently while knowing when to ask questions or escalation issues
• Strong attention to detail and ability to follow technical procedures
• Ability to accurately document work performed, issues identified, and resolutions
• Good time management and ability to support deployment and installation timelines
• Team-oriented mindset with the ability to collaborate with technicians, engineers, and other technical personnel
• Willingness to learn new systems and technologies

Work Environment

• Field-based role supporting operational and technical sites
• Extensive travel (up to 95%)
• Work may occur in active operational environments requiring strict adherence to procedures,…