Service Desk - TS/SCI
Job in
Reston, Fairfax County, Virginia, 22090, USA
Listed on 2026-10-19
Listing for:
Zachary Piper Solutions
Full Time
position Listed on 2026-10-19
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Zachary Piper Solutions is currently seekinga Service Desk candidate in Reston, VA responsible for delivering technical troubleshooting services to meet customer business needs and expectations.
LocationReston, VA (onsite)
Responsibilities- Responds to basic customer problems, issues, requests.
- Operates as the entry point for customers, documents, notifies proper department/desk,
- Escalates as necessary, and tracks and follows up on all incidents.
- Demonstrates technical qualities with exceptional customer service in daily responsibilities.
- Resolves system issues with various diagnostic tools
- Mitigates issues within the internal system
- Resolves incident tickets
- Active TS/SCI
- 2+ years of IT professional experience
- Experience in Power Shell
- Security+ certificate
- Excellent customer service skills
- Salary Range: $70,000 - $105,000 based on experience
- Comprehensive Benefits:
Medical, dental, vision, PTO, 401k, sick leave, and a generous PTO package
TS/SCI, IT Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, netmom, windbg, shift work, Linux, Azure, AWS, Windows, Active Directory, Service Now
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