Senior Implementation Engineer

We're on a mission to be a Force For Good, through our People, Products and Purpose s extends to our People. We're fiercely passionate, love working at pace, thrive in ambiguity, live, and breathe outside of the box, and above all are good humans. We're determined to make a positive difference in the world, whether through our solutions which help the top companies, governments and agencies find the truth and combat illegal activities, or through our people who care about contributing and giving back both within, and outside, of Nuix.

We are a Force For Good. We're selective about who comes on board, and you should be too. But if the above sounds like a match, get in touch today and get ready for the possibility of starting a once-in-a-career journey.

We are seeking a Senior Implementation Engineer to lead the deployment of Nuix solutions in customer environments across North and South America. This customer-facing role combines deep infrastructure expertise with strong communication skills. You’ll design, deploy, and validate Nuix in public cloud, private cloud, and on-premises environments, working with customers’ infrastructure, security, and application teams, and with our own Support, Product, and Engineering teams.

Nuix solutions are embracing AI capabilities to streamline customers’ work, and this role will help make sure the platform underneath is solid.

This position will be based in our Reston, VA office. The candidate is required to attend the office a minimum of 3 days per week, but may voluntarily elect to work either remotely or from the Reston office for the remaining days of the week.

• Lead end-to-end implementation of Nuix solutions in customer environments, from planning through go-live and handoff across AWS and Azure, as well as private cloud and on-premises environments
• Deploy and configure Nuix applications in Windows, Linux, and Kubernetes environments (EKS, AKS, and self-managed clusters)
• Build repeatable, automated deployments using Infrastructure as Code (Terraform, Ansible, Cloud Formation, Helm)
• Configure storage and file access, including SAN connectivity and file shares
• Configure security controls, single sign-on (SSO), and network connectivity to meet customer security and compliance requirements

• Troubleshoot complex, multi-tier issues across infrastructure, networking, storage, and application layers, and fix root causes so problems don’t come back
• Establish monitoring, logging, and observability so customers can see how their environments are performing
• Create technical documentation, runbooks, and reusable deployment patterns that make future implementations faster
• Collaboratively develop solution architectures and implementation roadmaps for technical and business stakeholders
• Present technical designs to customer architecture and review boards and incorporate their feedback
• Partner with Support, Product, and Engineering to feed customer insights back into the product
• Mentor other engineers and help raise the bar on implementation best practices

• 8+ years of experience in cloud engineering, Dev Ops, systems engineering, or a similar role
• Strong hands-on experience deploying and managing solutions in Windows and Linux environments, including Windows Server and Active Directory administration, Linux system administration, and command-line operations
• Hands-on experience with Kubernetes deployment and container orchestration, plus Docker in production
• Network troubleshooting and performance tuning, including TLS/certificate management, firewalls, proxies, DNS, VPNs, and load balancers (packet analysis a plus)
• Workin…