Mobile Device Management; MDM) Engineer

Position: Mobile Device Management (MDM) Engineer
** Description*
* The NASA IT portfolio within the Digital sector at Leidos currently has an opening for a Junior Mobile Device Management Engineer.

This is primarily a telework position, but the ideal candidate will reside within reasonable commute distance from a NASA operating center and have flexibility to go on-site when needed for specific activities. This is an exciting opportunity to use your experience helping the NASA End-User Services and Technologies (NEST) mission. In this mission, we serve as an agile, trusted partner to transform, integrate, simplify, modernize, and safeguard NASA IT systems and data.

And, above all else, continuously enhance the end-user experience.

Note:

This position is remote; however, candidates must reside within 50 miles of a NASA facility or within a reasonable commuting distance, as the customer may require onsite support at any time based on program needs.

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* PRIMARY RESPONSIBILITIES:

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* The primary responsibilities of this role lie with the management, deployment and support of mobile device management tools and mobile device applications.

+ Use Microsoft Intune to create, maintain, and deploy configuration profiles, compliance policies, app protection policies, app configuration policies, and role-based access controls.

+ Manage users, apps, devices, resellers and MDM servers within Apple Business Manager.

+ Manage apps within Managed Google Play.

+ Monitor and maintain healthy connections between Intune and Apple Business Manager, Managed Google Play, and Samsung Knox Mobile Enrollment.

+ Create user-facing documentation and knowledge articles for mobile device support topics.

+ Create IT technician-facing documentation and knowledge articles for mobile device support topics.

+ Develop and execute test plans for changes to the mobile device management environment and operations.

+ Participate in project teams to implement new services and service enhancements on the NEST innovation roadmap.

+ Resolve incidents and fulfill requests in alignment with established program processes and in a timeframe that meets or exceeds SLA requirements for incident handling, request fulfillment and service availability (uptime).

+ Prepare process documentation and provide process training to NEST technicians and other relevant audiences.

+ Work with vendors to resolve technical issues, monitor product roadmaps, and implement product changes.

+ Provide support for core and built-in app functionality of the following operating systems: iOS, iPadOS, Android, Windows Holographic

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* BASIC QUALIFICATIONS:

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* + Bachelor's degree and 1-2 years' experience in a computer or mobile device support role.

+ 1-2 years' experiencing supporting and deploying mobile devices in an enterprise environment.

+ 1-2 years' experience enrolling mobile devices in a mobile device management solution.

+ Ability to work efficiently and effectively in a telework environment while maintaining healthy communication with peers, leadership, customers, vendors, and project stakeholders.

+ Reliable internet connection for telework.

+ Strong written and verbal communication skills with the ability to present technical subjects in an effective way to audiences with a differing levels technical expertise.

+ Suitable workspace that is conducive for focusing on complex work assignments and participating in online video meetings.

+ Ability to work evenings, weekends, and nights as needed for maintenance or issue resolution that cannot be performed during standard working hours.

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* PREFERRED QUALIFICATIONS:

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* + A current certification in a relevant field or technology.

+ 2+ years' experience administering Microsoft Intune in support of mobile device management

+ Experience administering Microsoft Intune in support of PC…