General Manager - Reston

General Manager – Reston

Hand & Stone Massage and Facial Spa – Reston, VA 20191 (11160 B South Lakes Dr). The role seeks a strong, results‑focused leader with 3–5 years of leadership experience.

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa Reston seeks a candidate who is responsible, excellent in communication, and passionate about building a positive culture. Prior spa or membership‑driven sales experience is a plus. The GM is a critical link in ensuring a world‑class experience for members and guests.

• Provide an excellent customer experience through phone calls, appointments, greetings, membership sales and management.
• Oversee and manage daily operations of the spa.
• Drive spa sales performance.
• Recruit, hire, and develop spa professionals.
• Train, monitor, and coach team performance.
• Educate and sell memberships, including meeting sales goals and incentives.
• Promote products and services passionately.
• Communicate with the service provider team to maximize the appointment book.
• Identify opportunities for grassroots marketing and local community connections.
• Handle administrative duties: reporting, P&L analysis, payroll, cash handling, inventory and ordering.

• Proven passion for communicating with people.
• Availability to work flexible hours, including nights, weekends and holidays.
• Ability to travel occasionally for training sessions, conferences or business meetings.
• Excellent verbal and written communication skills.
• A fast learner with a positive attitude.
• Comfortable in a fast‑paced, high‑volume environment.
• Computer proficiency; knowledge of retail/appointment booking systems is a plus.
• Strong team player capable of independent work under minimal supervision.
• Exceptional organizational skills, attention to detail, and multitasking ability.
• Critical thinking skills, including customer conflict resolution.

Compensation: $45,000.00 – $55,000.00 per year.

By applying, you acknowledge that this opportunity is offered by the independently owned and operated Hand & Stone franchisee, a separate entity from Hand & Stone Franchise Corp. The franchisee is solely responsible for all employment decisions. Hand & Stone Franchise Corp. does not handle applications.