Regional Director, Northern

Overview

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• Manages Regional Property Management Team
• Recruits, interviews, hires and evaluates all regional staff according to Human Resources policies and procedures
• Coaches, develops and trains property management staff. Responsible for the personal and team growth of key performance indicators (KPIs)
• Develops team members around the areas of impact, motivation, performance, accountability coaching and teamwork
• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
• Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance
• Develops strategies to promote team member adherence to company regulations and performance goals
• Conducts team meetings to update members on best practices and continuing expectations
• Generates and shares comprehensive and detailed reports
• Conducts regular team meetings for company updates, process and procedure review, training and team building
• Participates in leadership meetings and serves as a resource to field and operations teams to enhance operational efficiency
• Manages regional operations
• Oversees daily field operations
• Maintains responsibility for portfolio of properties in the assigned region
• Ensures the team provides an outstanding customer experience
• Follows up on open issues and communicates effectively with property owners, residents and vendors
• Manages and executes successful rental cycles
• Cultivates partnerships with local Long & Foster Sales offices and other partners by marketing and maintaining property management services; communicates with agents concerning rental listings and applications in process
• Maintains property files in the software program; approves or disapproves applicants after obtaining credit reports and thorough application screening; coordinates owner consultation as needed
• Coordinates/reviews property surveys to include renewals and maintenance oversight
• Prepares all management leases, ensures certified funds and security deposits are collected, monitors unpaid rents, and, when needed, initiates timely legal actions
• Communicates and advises owners in a timely manner of actions and/or funds needed to maintain property
• Communicates with owners regarding vacancies, leasing activity, applications, new tenants, lease renewals and property legal matters (HOA, condo, or formal complaints)
• Stays informed on maintenance, inspections, account and other items that involve property
• Provides quality customer service, including interacting with customers, answering inquiries and handling complaints
• Monitors regional financial reports regularly
• Marketing & Business Development:
  Cultivates and maintains partnerships with local Long & Foster Sales offices and other partners by marketing property management services to agents and managers; visits sales offices to develop working relationships; attends sales office meetings and networking events
• Other duties as assigned
• Maintains current knowledge of local real estate and property management laws, trends and market

• Meet all performance and behavior expectations outlined in the company performance appraisal form or as communicated by management
• Perform responsibilities with timing, quality and professionalism
• Establish and maintain positive and productive work relationships with staff, customers and business partners
• Demonstrate the behavioral and technical competencies necessary to complete job responsibilities; take personal initiative for development
• Follow the company HR Policy, Code of Business Conduct and all subsidiary and department policies; protect confidential information; attend work punctually and maintain safety practices

Education

• Bachelor’s degree preferred or equivalent combination of training and experience, with experience in real estate or management fields (preferably residential or commercial property management)

Experience

• Previous resident property management experience
• Ability to lead and manage…