Service Domain Lead

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people.

Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands‑on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Job Description

The Service Domain Lead is responsible for the overall leadership, delivery, operational performance, and strategic direction of the workstream. The Service Domain Lead serves as the primary customer‑facing leader and maintains accountability for workforce management, service delivery, operational excellence, contract performance, and program growth. This position also functions as a Site Lead and provides leadership oversight across all locations, work streams, Site Leads, Supervisors, and SMEs.

The Service Domain Lead establishes priorities, removes organizational barriers, drives accountability, and ensures alignment between customer expectations, contractual requirements, and operational execution. The Service Domain Lead focuses on leading the business, leading the workforce, and ensuring successful delivery of the program. This role is focused on leadership rather than administrative processing.

Key Responsibilities

Lead the service domain, setting strategy, operational direction, and ensuring program performance

Serve as the primary customer representative and final escalation point for issues

Oversee staffing strategy, workforce planning, and personnel decisions across all teams and sites

Monitor SLAs, operational metrics, risks, and direct responses to critical events

Provide onsite leadership and coordinate with PMO, facilities, and local teams to maintain operational readiness.

Here’s What You Need:

• Master's degree + 8 years of relevant experience, OR Bachelor's degree + 12 years of relevant experience (including prior program/project leadership)
• Demonstrated experience leading a multi-site services program, including customer and contract management
• Demonstrated leadership experience; setting strategic direction, driving accountability, and developing future leaders

Bonus Points If You Have:

• Prior experience as a Program Manager on a similar cleared, multi-site program
• PMP or equivalent program/project management certification
• Experience managing a program through growth, re-compete, or staffing transitions

Security Requirements

• TS/SCI with polygraph level clearance required

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience.

Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed Final date to receive applications.

The pay range for the states of…