Executive Director, Strategy & Operations, Comcast Government Services

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market.

Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

The Executive Director, Strategy & Operations will lead the Strategy & Operations organization for Comcast Government Services (CGS), serving as a key member of the Federal leadership team responsible for driving operational excellence, business planning, growth enablement, customer portfolio management, and execution governance across the business. This leader will oversee critical functions including Sales Enablement, Market Development, Base Management, Program Operations, Sales Support, and strategic margin optimization initiatives.

Partnering closely with Sales, Engineering, Contract Management, Security, Finance, IT, and Corporate stakeholders, the Executive Director will ensure alignment between strategic priorities and operational execution while driving scalability, customer retention, financial performance, and business growth. The role is responsible for establishing the operational framework, governance processes, performance metrics, and organizational capabilities necessary to support Comcast Government Services’ continued expansion within the Federal market.

This leader will oversee a multi-functional organization focused on improving sales effectiveness, customer lifecycle management, operational readiness, program execution, account governance, and continuous process improvement. The successful candidate will bring a strong blend of strategic leadership, operational rigor, and cross-functional collaboration to drive measurable business outcomes and enhance the overall performance of the Federal business.

An existing Federal Government security clearance is preferred. Candidates must be U.S. Citizens with the ability to obtain and maintain a government security clearance.

• Develop and execute the strategic and operational roadmap for Comcast Government Services, ensuring alignment between business priorities, organizational capabilities, and growth objectives.
• Lead a multi-disciplinary organization responsible for Sales Enablement, Market Development, Base Management, Program Operations, Sales Support, and customer lifecycle management functions.
• Drive operational excellence through effective governance, performance management, forecasting, planning, and execution oversight across the Federal business.
• Establish and monitor key performance indicators, dashboards, operational metrics, and governance processes that support informed decision-making and continuous improvement.
• Oversee customer portfolio management, renewal readiness, account governance, operational reporting, and business planning activities to maximize customer retention and long‑term growth.
• Partner closely with Federal Sales leadership to improve opportunity readiness, sales effectiveness, customer experience, and execution discipline throughout the customer lifecycle.
• Lead strategic initiatives focused on scalability, process standardization, organizational effectiveness, and margin optimization, including on-net migration programs and other operational transformation efforts.
• Ensure operational priorities are balanced against customer needs, financial objectives,…