Client Engagement Lead

This position is based in the DC metro area to allow for onsite collaboration at our corporate office as needed. It offers a competitive base salary, competitive commissions, and strong benefits. Travel for this role may be up to 25% to support client meetings, industry events, and site visits.

Worldgate is a certified Woman-Owned Small Business headquartered in Northern Virginia that provides IT Consulting Services to our SLED clients. We specialize in delivering high-quality enterprise technology and Enterprise Resource Planning (ERP) system optimization services across Human Capital, Payroll, and Financial Management systems. Our mission is to provide exceptional service that enables our clients to be their best for their stakeholders, create an empowering workplace for our employees, and give back to our communities in meaningful ways.

Worldgate has been named to the Inc. 5000 list of fastest-growing private companies three times. In recognition of our commitment to fostering a positive work environment, Worldgate was honored with the Inc. Best Workplaces award in 2024 and The Washington Post Top Workplaces in 2022.

The Client Engagement Lead builds and maintains strong client relationships while developing new business opportunities and expanding existing accounts for Worldgate. Reporting to the VP of Client Engagement, this role works alongside the VP to pursue opportunities aligned with company goals and independently manages assigned leads, client relationships, and engagement activities.

Using a consultative approach, the Client Engagement Lead identifies client priorities, introduces relevant Worldgate services, and coordinates solution discussions with internal experts. The role collaborates with Recruiting, Delivery, Program Management, Proposal, and Marketing teams to ensure client needs are understood and supported throughout the relationship.

The Client Engagement Lead owns follow-through on assigned opportunities, from initial outreach and discovery through proposal coordination, closing activities, and ongoing account care. Success requires initiative, sound judgment, clear communication, and accountability for client satisfaction and assigned business development and revenue goals, with guidance from the VP on complex pursuits and engagement issues.

• Proactively source and qualify new business opportunities through targeted outreach, market research, networking, and engagement with prospective clients.
• Build and maintain relationships with prospective and existing clients, serving as the primary point of contact for assigned accounts.
• Research client organizations, priorities, key decision-makers, and procurement processes to inform engagement and opportunity planning.
• Develop and execute plans for assigned accounts and opportunities in collaboration with the VP of Client Engagement.
• Lead discovery meetings and capability presentations, communicating Worldgate’s value, documenting client needs, and coordinating solution discussions with internal experts.
• Convert qualified prospects into new clients by owning follow-up and coordinating timely quotes, proposals, RFP contributions, negotiations, and closing activities with the VP and internal teams.
• Partner with Recruiting, Delivery, and Program Managers to support a smooth transition from business development to service delivery.
• Gather client feedback and market insights to refine engagement approaches, identify opportunities, and address client concerns with internal teams, escalating issues requiring VP involvement.
• Identify opportunities for contract renewals, account expansion, and additional services based on client needs and satisfaction.
• Maintain accurate CRM records, account…