Catering and Sales Manager Off Premise

Overview

Thompson Hospitality

Thompson Hospitality is seeking a driven and results-oriented Catering & Sales Manager to grow and manage our off-premise catering business. This role is responsible for developing new business, building lasting client relationships, and coordinating exceptional catering experiences for corporate clients, social events, and community organizations.

The ideal candidate is a proactive sales professional with a strong hospitality background who enjoys generating leads, securing new accounts, and delivering outstanding customer service. This individual will oversee the catering sales process from initial inquiry through delivery and post-event follow-up, working closely with culinary, restaurant, and operations teams to ensure every order meets our high standards for quality and execution.

The Catering & Sales Manager will drive revenue growth by identifying new business opportunities, developing strategic partnerships, and managing off-premise catering accounts across the assigned market. This role focuses on corporate catering, business meetings, social gatherings, special events, and large-volume catering orders.

The manager will oversee the full catering sales cycle, including prospecting, client consultations, menu coordination, proposals, order management, logistics, and follow-up. Success in this position requires strong sales skills, attention to detail, excellent communication, and the ability to manage multiple priorities in a fast-paced hospitality environment.

• Proactively identify, solicit, and develop new off‑premise catering business to achieve sales and revenue goals.
• Build and maintain relationships with corporate clients, office managers, executive assistants, event planners, schools, universities, community organizations, and other prospective accounts.
• Conduct outreach, networking, client visits, and presentations to generate new leads and expand the catering customer base.
• Develop proposals, catering packages, and menu recommendations tailored to client needs and budgets.
• Manage incoming catering inquiries promptly and professionally, converting leads into confirmed orders.
• Build long‑term client relationships to encourage repeat business, referrals, and account growth.
• Maintain an active sales pipeline and consistently follow up on leads, proposals, and outstanding opportunities.
• Monitor local market trends and competitor activity to identify opportunities for business growth.
• Meet or exceed established sales targets and report on sales activity, pipeline development, and revenue performance.

• Manage catering orders from initial inquiry through confirmation, preparation, delivery, and post‑event follow‑up.
• Coordinate menus, quantities, pricing, dietary requirements, packaging, delivery times, and special client requests.
• Partner with culinary and restaurant operations teams to ensure orders are prepared accurately, on time, and to company standards.
• Coordinate delivery logistics, staffing requirements, equipment, supplies, and other event needs.
• Conduct site visits or client consultations when necessary to assess catering requirements and delivery logistics.
• Communicate order details and changes clearly to all teams involved in execution.
• Resolve client concerns, delivery issues, and last‑minute requests professionally and efficiently.
• Ensure a consistent, high‑quality customer experience for every catering order.

• Maintain accurate client records, sales activity, catering orders, proposals, and account information.
• Prepare estimates, invoices, and final billing information in…