Account Manager

• Compensation: USD 77,300 - USD 96,400 - yearly

GoCanvas is a flexible field operations solution for construction, manufacturing, and field services teams that connects the field to the rest of the business. By turning frontline activity into structured, real-time data that flows into your existing systems, we help teams standardize processes, see performance across sites and crews, and run the business on accurate information. Trusted by thousands of companies worldwide, GoCanvas helps replace paper-based workflows with mobile-first tools that improve safety, compliance, and efficiency.

As part of the Nemetschek Group, a global leader in AEC software, GoCanvas plays a key role in digitizing how work gets done in the field.

The Account Manager is responsible for maximizing customer retention, growth, and satisfaction across an assigned portfolio of accounts. This role combines strategic relationship management with a deep understanding of client goals to drive renewals, expansion, and long-term success. The Account Manager acts as the primary commercial partner, ensuring customers realize continuous value from GoCanvas solutions while contributing directly to company revenue objectives.

Key Responsibilities

Account Management & Growth

Manage a portfolio of accounts, serving as the primary contact for all renewal, expansion, and satisfaction initiatives.

Identify, develop, and execute strategies for horizontal and vertical expansion through Quarterly Business Reviews, Strategic Reviews, and Product Innovation discussions.

Collaborate closely with key stakeholders to align solutions with business objectives and demonstrate value realization.

Leverage data insights to track adoption, drive performance metrics, and refine account strategies for maximum growth.

Retention & Renewals

Own renewal processes, ensuring timely execution of contract negotiations, renewals, and price adjustments.

Develop and implement proactive save plans to mitigate churn, address at-risk accounts, and maintain a healthy book of business.

Monitor customer health and engagement through data-driven tools to anticipate and resolve potential retention risks.

Consistently meet or exceed retention and expansion revenue goals through renewal optimization and customer advocacy.

Customer Advocacy & Escalations

Act as a trusted advisor and advocate, ensuring customers’ voices are represented across internal teams.

Serve as the escalation point for customer issues, coordinating resolutions with cross-functional partners in a timely and professional manner.

Partner with internal Customer Success, Professional Services, Billing, and Product teams to enable seamless execution and customer satisfaction.

Collaborate across departments to identify upsell, cross-sell, and renewal opportunities.

Provide leadership with forecasts and insights on customer retention, account health, and revenue projections.

Track and report on KPIs for expansion, renewal, retention, and satisfaction to drive continuous process improvement.

Tools & Systems

Salesforce for CRM and account management

Churn Zero for customer health tracking

Salesloft and Gong for communication and engagement management

Zendesk and Intercom for support and billing coordination

Billing, Invoicing, and Reporting systems for GoCanvas, Device Magic, and Site Docs

Qualifications & Skills

3–5 years of experience in account management, customer success, or retention-focused roles, ideally in a SaaS or subscription-based environment

Proven ability to drive renewals, expansion, and retention through consultative account management practices

Strong communication, relationship management, and problem‑solving abilities

Analytical mindset with experience leveraging…