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ServiceNow Developer
Job in
Reston, Fairfax County, Virginia, 22090, USA
Listed on 2026-10-20
Listing for:
ICF International
Full Time
position Listed on 2026-10-20
Job specializations:
-
Software Development
Software Engineer
Job Description & How to Apply Below
As a Service Now Developer, you play a pivotal role in successfully developing and deploying Service Now solutions for our clients. In this role, you will be responsible for contributing to designing, configuring, customizing, and implementing Service Now applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.
Yourresponsibilities include:
- Solution Discovery & Design:
Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective Service Now solution designs. - Technical Implementation:
Collaborate with cross-functional teams to implement Service Now solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies. - Data Migration:
Support data migration design and activities from legacy systems to Service Now, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial Service Now data structures, leveraging out-of-the-box data schemas before designing custom tables and fields. - Integration Management:
Assist architects and senior developers in the integration of Service Now with other systems and applications to create seamless end-to-end processes. - Technical Documentation:
Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference. - Testing and Quality Assurance:
Conduct thorough testing of Service Now configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes. - User Training:
Support end-user training to ensure a smooth adoption of the implemented solution. - Change Management:
Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly. - Incident and Problem Resolution:
Troubleshoot and resolve technical issues related to Service Now implementations. Collaborate with support teams to provide timely resolution to incidents and problems. - Security and Compliance:
Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements. - Continuous Learning:
Stay updated on the latest Service Now features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team. - Collaboration and Communication:
Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.
- 3+ years of software development experience
- 2+ years experience implementing Service Now solutions
- 1+ years experience in Java Script
- 1+ years experience in agile software development
- Service Now Certified System Administrator
- US Citizenship is required (required by the federal government for this position).
- Must be able to obtain a DHS Public Trust clearance.
- MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.
Skills:
- Service Now Certified Application Developer certification
- Ability to work autonomously/with little oversight to configure, customize, and implement Service Now applications using App Engine to meet specific business requirements.
- Develop and maintain advanced scripts, business rules, and client scripts.
- Support data migration design and activities from legacy systems to Service Now, ensuring data accuracy and consistency during the transition.
- Conduct thorough testing of Service Now configurations to validate functionality, data integrity, and user experience.
- Troubleshoot and resolve technical issues related to Service Now implementations.
- Strong verbal and written communication skills and the ability collaborate with cross-functional teams
- Strong experience with the agile methodology and experience working on agile scrum…
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