Clinical Workforce Manager - General Practice

Job Summary:

The main responsibilities of the Clinical Workforce Manager are to proactively plan for full-service delivery of the full complement of primary care services to patients. To maintain control and have a full oversight of the clinical rotas for all clinical staff, including wider PCN colleagues to ensure there is always a safe level of staffing to ensure the practice can deliver safe, high standard quality care for patients.

Working with the requirements of NHS Digital appointment mapping and recording of clinical work, ensure that the work of all staff is captured and recorded appropriately. Following practice protocol to ensure all sites have adequate clinical cover to provide a safe working environment for all staff and our patients. To liaise with clinical staff and keep them informed of any changes to their rota.

The post holder must be able to prioritise their workload and be able to deal with any acute changes accurately and appropriately. Key Responsibilities
1. Clinical Workforce Planning Lead the day-to-day planning and coordination of the clinical workforce across the practice. Ensure appropriate clinical staffing levels are maintained to meet patient demand, contractual requirements and service priorities. Be the point of contact for the practice sickness absence line and delegate rota emergency rota amendments Review workforce capacity against anticipated and actual patient demand. Identify current and future workforce gaps and develop appropriate solutions in conjunction with the Practice Manager and partners.

Maintain an overview of the clinical workforce establishment, including substantive staff, additional roles, trainees, locums and other temporary clinicians. Support longer-term workforce planning, succession planning and service development. Provide workforce information and recommendations to support management and partnership decision-making.
2. Clinical Rotas and Workforce Deployment Take overall responsibility for the preparation, maintenance and effective management of clinical rotas for a multi-site practice. Assist with the implementation of an electronic clinical rota management system, identifying suitable options for the practice, coordinating system setup and staff training, and embedding the system into day-to-day workforce planning to improve rota efficiency. Develop and support a resilient rota management team, ensuring appropriate cross-training, and shared system access are in place to provide continuity of rota management and eliminate single points of failure during periods of planned or unplanned staff absence.

Ensure rotas provide appropriate clinical capacity while considering skill mix, clinician availability, patient demand and operational requirements. Coordinate annual leave, study leave, training, sickness absence and other planned or unplanned clinical workforce changes. Identify gaps in clinical cover promptly and arrange appropriate solutions. Work closely with reception, care navigation and operational teams to ensure appointment capacity reflects available clinical resources.

Regularly review rota arrangements and recommend improvements to maximise efficiency and resilience.
3. Recruitment and Onboarding With the support of the HR Manager, coordinate recruitment activity for clinical vacancies in conjunction with the Practice Manager. Support the preparation of job descriptions, person specifications and recruitment advertisements. Coordinate shortlisting and interview arrangements and participate in recruitment panels where appropriate. Coordinate induction arrangements to ensure new clinicians are appropriately introduced to practice systems, policies and ways of working.

Monitor vacancies and recruitment progress and escalate potential workforce risks.
4. Clinical Workforce Management Act as a key point of contact for clinical staff regarding workforce and operational matters. Build positive and effective working relationships across the clinical team. Support the management of attendance, absence, leave and other workforce matters in accordance with practice policies. Conduct or support return-to-work discussions and other routine workforce management processes where delegated. Promote effective communication between clinical staff, management and the wider practice team.

Identify emerging workforce concerns and escalate appropriately to the Practice Manager and/or GP Partners. Support staff engagement, retention and wellbeing initiatives. 5. GP Trainee Management Take operational responsibility for the effective coordination, management and integration of GP trainees within the practice. Act as a key non-clinical point of contact for GP trainees throughout their placement, working closely with GP Trainers, Educational and Clinical Supervisors.

Coordinate the arrival and onboarding of GP trainees, ensuring appropriate induction arrangements are in place before and at the start of each placement.…