Quality Manager

Job Description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means:
Together, we’re on it.

We’re looking for a Healthcare Quality Manager to join our growing Quality team  this role, you’ll take the lead on quality assurance across two key sites, ensuring compliance with healthcare standards while supporting operational excellence.

The Quality Manager is responsible for the day‑to‑day management of the Healthcare quality team and the Quality Management System (QMS). Understanding the Healthcare client’s quality needs and requirements to develop effective processes to ensure agreements are adhered to and ensure continuous improvement. Fostering a culture of compliance to ‘Good Distribution Practice’ (GDP), ISO 9001, and ISO 13485 to ensure product quality and patient safety.

Salary: Up to £53,000

Location: East Midlands Gateway. 1 day per week in Kings Norton, Birmingham

Hours: 40 hours per week, Monday to Friday

• Leading and managing and team to achieve and exceed quality results and SLAs.
• People management activities.
• Day‑to‑day management of the Healthcare Quality team and the Quality Management System (QMS).
• Compliance First – Prioritise full compliance with GDP and ISO requirements to ensure patient safety and product quality.
• Support the Head of QA with the development, management, and maintenance of all elements of the QMS within Arvato to ensure compliance with regulatory requirements and Arvato’s internal quality policies and meet customer expectations. Non‑exhaustive list of QMS elements include Deviations and CAPA Management, Internal Audits, Change Control, Document control, Training, Audits, Temperature Management, Supplier Management, Quality Risk Management, Validation, Qualification & Calibration, Returns and Recalls, Pest Control, etc.
• Act as a delegate for the "Responsible Person" / named on the WDA (H) licence as a deputy.
• Host audits for client and regulatory bodies with support from the Responsible Person.
• Support the training of colleagues within Healthcare by designing relevant training packs on quality topic workshops.
• Create a strong and effective working relationship with colleagues in all relevant operational and functional roles to ensure full commitment and support to clients Quality Agendas.
• Raise Quality and Compliance awareness across operational and non‑operational teams and functions in line with GDP and ISO requirements.
• Ensure contractual KPIs are monitored, reviewed, and achieved on a monthly basis.
• Ensure the Quality KPI data for the Healthcare Quality and compliance for client and Arvato business review meetings is completed and where applicable present these in the assigned meetings.
• Work with internal departments to collate information for the Annual Quality Review and host the meeting with the Head of Quality.
• Advise and assist all operational and non‑operational departments (within their area of responsibilities) on quality standards and regulatory requirements and issues.
• Support business growth by advising and participating on healthcare projects from a quality and regulatory point of view.
• Ensure harmonisation of best (GDP/ISO) practices are rolled out across all Arvato UK Healthcare sites and business units in conjunction with the rest of the Quality Management team and middle and senior management.
• Review and agree Quality/Technical Agreements with Clients and Suppliers, ensuring full compliance against these agreements.
• Build and maintain an excellent working relationship with clients’ counterparts and peer groups, as well as with relevant regulatory and professional bodies.
• Support the Arvato global Quality programme, document control, audits and ensuring KPIs are tracked and monitored.
• Be a participant…