IT - Support Analyst

Position: IT - Support Analyst 1
Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
IT – Support Analyst 1  Responsibilities   Provide support for customer requests, analyze problems, and elevate issues when necessary
Communicate technical information to nontechnical users
Troubleshoot desktop and printer hardware and software issues; resolve issues to the end user's satisfaction
Install, configure, and test all new workstations, peripheral equipment, and software
Troubleshoot LAN/WAN and connectivity issues
Experience Requirements   Possess a minimum of one (1) year of experience in the resolution of issues related to desktop, applications, or network systems in a Windows environment OR
A university degree or diploma in computer science recent graduate
Strong troubleshooting and problem-solving abilities.
Excellent customer service and communication skills.
Strong written documentation and note-taking skills.
Ability to learn quickly in a fast-paced environment.
Ability to prioritize multiple tasks while maintaining attention to detail.
Experience supporting Microsoft Windows operating systems.
Experience supporting POS or E-Commerce systems.
Basic understanding of networking concepts including:
TCP/IP
DNS
DHCP
VPN Connectivity
Wireless Networking
Beneficial To Have   Microsoft 365 Administration
Microsoft Entra  (Azure Active Directory)
Azure Fundamentals
IT Service Management platforms (Service Now, Jira Service Management, Fresh service, Zendesk, etc.)
Sophos Endpoint Security
Dell hardware platforms
Cisco, Meraki, or Ubiquiti networking equipment
Enterprise laptop and desktop deployments
Hospitality technology platforms
Multi-site support environments
Customer service or hospitality experience
Education   A university degree, diploma in computer science, or related IT certificates.
The Following Certifications Are Considered Assets   CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft Azure Fundamentals (AZ-900)
Microsoft Security, Compliance, and Identity Fundamentals (SC-900)
Microsoft 365 Fundamentals (MS-900)
Cisco Certified Network Associate (CCNA)
Requirements   Revelstoke based
This is an onsite position
Weekend rotation required
At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at
NPC uses AI enabled tools toassistwith application management. All hiring decisions are made by people. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal,provincialor local laws. Accommodations are available at any stage of the recruitment process upon request.

If you need support, please email  NPC takes seriously its obligations under the Human Rights Code.