Front Desk Agent​/Night Audit

Our TEAM culture inspires every associate to achieve MORE, both personally and professionally. We’re committed to creating a positive environment where you feel valued, supported, and excited about what you do every day.

T.E.A.M. = Together Everyone Achieves More

We’re looking for a friendly, outgoing, and detail-oriented hospitality professional to join our growing TEAM as a Front Desk Agent / Night Auditor!

In this role, you’ll create lasting first impressions, provide exceptional guest service, and help ensure smooth hotel operations. You’ll also perform nightly audits, balance daily transactions, and prepare reports to support an accurate and seamless transition into the next business day.

• Welcome guests, manage reservations, assign rooms, and issue room keys.
• Handle check-ins, check-outs, guest requests, and inquiries professionally.
• Perform nightly audits, reconcile accounts, and verify daily financial transactions.
• Prepare nightly reports and ensure accurate records.
• Address guest concerns and resolve issues promptly and courteously.
• Maintain a clean, organized, and welcoming front desk area.
• Support overnight hotel operations and communicate important updates to the team.

We believe in investing in our associates and promoting from within. Through our Management Development Program (MDP), top performers can work toward leadership opportunities in as little as one year!

• Front Office Manager
• Operations Manager
• Assistant General Manager
• General Manager

• 401(k) retirement plan
• Health, dental, vision, life, and voluntary insurance options
• Management Development Program
• TEAM member and travel discounts
• Vacation, wellness, and holiday pay
• Career advancement opportunities
• Employee referral bonus program

Full-time associates are eligible for benefits, including paid time off, travel discounts, and insurance options.

Travel More, Spend Less! Enjoy exclusive travel discounts at thousands of locations across multiple brands, with select food and beverage discounts available.

• Previous front desk or hotel experience preferred, but we’re willing to train the right customer service professional.
• Night audit or cash-handling experience is a plus.
• Familiarity with Microsoft Office and hotel management systems such as OnQ, Opera, FOSSE, or similar platforms is beneficial.
• Strong communication, customer service, and problem-solving skills.
• Excellent English speaking, reading, and writing skills;
  Spanish and additional languages are a plus.
• Strong attention to detail and the ability to balance accounts accurately.
• Ability to multitask, work independently, and manage responsibilities during overnight shifts.
• Flexible availability, including nights, weekends, and holidays.

In accordance with federal law, all new hires must verify their identity and authorization to work in the United States and complete Form I-9 upon hire.

Pay: $20.00 per hour