Customer Service Team Operator

Join to apply for the Days Customer Service Team Operator role at Becklar Monitoring
.

Becklar is one of the fastest-growing alarm monitoring companies in the nation, located in Rexburg, Idaho near BYU‑Idaho. Our mission is to save lives, protect property, and inspire peace of mind every day by monitoring burglar, fire, medical, and IoT alarms with the fastest response time in the industry. At Becklar, We Care F.I.R.S.T. means we are Fun, Innovative, value Relationships, work to Serve each other and the community, and operate as a Team to extend Trust to those around us.

Join us, and you'll have the opportunity to be a hero!

Location:

Rexburg,

• Flexible scheduling – days, swings, and grave shifts offering great flexibility for college students and those needing to work around almost any schedule.
• Growth opportunities – we are growing at over 200,000 subscribers a year and always look internally first for promotions.
• Part‑time – 20–29 hours per week.
• Start pay $14.50/hour with the ability to make up to $15.00/hour after full training.
• Grave shift starting pay $15.50/hour with the ability to make up to $16.00/hour after full training.
• Tuition reimbursement up to $1,000+ per year.
• Free mental health assistance & 401(k) match for all employees.
• No sales or surveys – you will just be helping people stay safe.
• A fun team, company parties, weekly pay days, professional development, and more!
• Upon hire, there will be two weeks of fun and interactive training that will take place Monday‑Friday.

• Process alarm signals quickly, accurately and professionally while managing stressful situations.
• Dispatch the proper authorities to subscribers' locations in emergencies, verify help is on the way, and notify responsible parties.
• Assist our alarm company partners with alarm system tests to ensure subscribers' alarms are working properly.
• Accurately document all responses for the alarm on the computer.
• Learn and use new software to complete multiple tasks.
• Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and foster your professional growth with our team.

• Must be 18 years of age or older with a high school diploma or GED.
• Prior customer service experience preferred.
• Ability to type a minimum of 40 wpm.
• Must be willing to work every other weekend (Saturday and Sunday) and holidays.
• Must be able to work the assigned shift for at least 6 months after hire.
• Commitment to a 6‑month work period.
• Must pass a 2‑week fully paid training class.
• Must pass a pre‑employment drug test and background check.

• Entry level

• Part‑time

• Other
• Security and Investigations

Check out what Becklar is all about and learn why we aren't your typical call center at and get started on the path to LOVING YOUR JOB!

Avant Guard Monitoring Centers and Becklar, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.