Pharmacy Operations Manager

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• Accountable for performing day‑to‑day non‑clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience; serve as a full‑time certified pharmacy technician.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervise pharmacy technicians and cashiers within company policy, state and federal laws, and business ethics.
• Select, schedule, develop, and train pharmacy technician personnel; manage performance, including discipline, termination, and coaching.
• Engage customers and patients by greeting and assisting with products and services, resolving complaints, and answering non‑clinical questions. Model and share customer service best practices.
• Assist pharmacist in patient care: registration, data entry, medication preparation, counting, verification (within legal limits), and health services such as vaccine administration and screenings.
• Delegates, directs, and assigns non‑clinical work, ensuring tasks are completed on time and that staff maintain efficient workflow.
• Prepare and file required reports and records for the company and governmental agencies.
• Manage core pharmacy workflow, coordinate daily schedule, recommend pharmacy hour allocation, and ensure the pharmacy is clean, neat, and adequately supplied.
• Ensure compliance and execution of all business administrative activities and inventory management tasks that do not require pharmacist licensure; manage annual inventory preparation.
• Complete non‑clinical patient calls as directed by the Pharmacy Manager or pharmacist.
• Drive new technology and process rollouts, champion change, and engage the team in action planning. Ensure proper operation and maintenance of department equipment.
• Adhere to Walgreens Co. Good Faith Dispensing policies during all prescription‑dispensing activities, understanding responsibilities in meeting dispensing standards.
• Apply company asset‑protection techniques, support the Pharmacy Manager with diversion monitoring, and report any security concerns.
• Communicate prescription errors to the accountable pharmacist and follow company policies in relation to pharmacy errors and the Continuous Quality Improvement Program.
• Ensure accurate processing of insurance claims, resolve customer issues, and conduct or participate in third‑party audits when necessary.
• Assist Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage Community Outreach Portal, coordinate immunization clinics and community events, and build relationships with retail partners.
• Lead performance management of technicians, including discipline and compliance with state and federal laws.
• Hire, onboard, train, and schedule pharmacy technicians; ensure timely completion of training and adherence to company policies.
• Verify that all team member licensures, registrations, and certifications are active and compliant with regulations, using Walgreens Online Verification System as needed.
• Maintain PTCB certification and continually enhance pharmacy and healthcare knowledge and skills.
• Obtain required certifications, education credits, and training modules (e.g., LTMP e‑modules) and follow performance improvement plans.
• Obtain a willing mentor and coach through the Healthcare Supervisor for professional development.
• Communicate with pharmacy team, relay messages, and participate in store/pharmacy meetings including five‑minute check‑ins and weekly reviews.

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations).

• Previous people‑management or leadership experience.
• Previous work experience at Walgreens with an Exceeding Expectation rating on the last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

This information is being provided to promote pay transparency and equal employment opportunities  current salary range for this position is $22.50 per hour – $31.00 per hour. The actual hourly salary will be based on geography, skills, education, experience, and other relevant factors. This role will remain open until filled. Benefits can be reviewed at

• Hourly

• Not Applicable

• Full‑time

• Management and Manufacturing