Front End - Courtesy Clerk

Job Title:

Courtesy Clerk

Primary Supervisor:
Front End Manager

Status:
Non-Exempt

Join our team as a Courtesy Clerk at Broulim’s! Are you friendly, reliable, and eager to assist customers? We're seeking individuals who take pride in providing exceptional service and ensuring a pleasant shopping experience for our customers. If you enjoy helping others and thrive in a dynamic environment,

Job Summary:

As a Courtesy Clerk, you will be responsible for providing excellent customer service and ensuring a clean and organized store environment. Your role involves assisting customers with bagging groceries, retrieving carts, and maintaining cleanliness in the store. Join us in creating a positive and welcoming atmosphere for our customers to enjoy their shopping experience.

• Greet customers with a friendly smile and offer assistance as needed.

• Bag groceries for customers, ensuring items are packed carefully and efficiently.

• Assist customers by taking their groceries out to their car.

• Retrieve shopping carts from the parking lot and return them to the store.

• Assist customers with locating products and answering inquiries about store services.

• Maintain cleanliness in the store, including sweeping floors, wiping down surfaces, and emptying trash bins and cleaning bathrooms.

• Assist with stocking shelves and replenishing inventory as needed.

• Assist in maintaining order and safety in the store, including monitoring for spills and hazards.

• Follow company policies and procedures, including those related to customer service and safety.

• Perform any other duties as designated by your department manager.

• Basic knowledge of grocery store layout and product locations.

• Familiarity with customer service principles and practices.

• Understanding of safety procedures and protocols.

• Customer Service:
  Excellent interpersonal skills for interacting with customers in a courteous and helpful manner.

• Attention to Detail:
  Ability to ensure accuracy in bagging groceries and maintaining cleanliness in the store.

• Organization:
  Skill in prioritizing tasks and managing time effectively in a fast-paced environment.

• Physical Stamina:
  Ability to stand for extended periods and perform physical tasks such as lifting and pushing carts.

• Adaptability:
  Flexibility to adjust to changing priorities and handle various tasks as needed.

• Teamwork:
  Collaboration with coworkers to achieve common goals and provide excellent service to customers.

• Problem-Solving:
  Ability to identify and address customer needs and concerns in a timely and effective manner.

• Positive Attitude: A friendly and positive demeanor that contributes to a welcoming atmosphere for customers.

• Ability to follow directions and instructions given by the department manager.

• Previous experience in a customer service or retail environment is preferred but not required.

• Availability to work flexible hours, including evenings, weekends, and holidays.

• Ability to lift and carry up to 25 pounds and push/pull heavy carts.

• Excellent communication skills and a willingness to assist others.

• Consistent and reliable attendance of your scheduled shifts.