Professional Service Manager

Professional Service Manager – Firestone Complete Auto Care

Base pay range: $20.00/hr - $30.00/hr

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company‑owned stores, including Firestone Complete Auto Care. With locations across North America and more than $3 billion in tire and auto service sales, BSRO is the right place to build a career.

As a valued teammate, you will be part of our mission to serve society with superior quality. We offer competitive pay, formal training, performance incentives, paid vacation and holidays, healthcare packages, a 401(k) plan, and more.

• Combining automotive repair knowledge with people skills, you will manage customer relationships and serve as a liaison between technicians and customers.
• You will select, coach, lead, train, and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by managing all aspects of customer interactions, including proactive communication, issue resolution, and follow‑up.
• Serve as the primary point of contact for customer inquiries, feedback and concerns, using strong interpersonal skills and automotive expertise to foster long‑term loyalty.
• Apply knowledge of business operations to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem‑solving skills for customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have a valid automotive driver’s license at all times to test‑drive customer vehicles.

• 2‑year degree or equivalent.

• Medical, Dental and Vision – Starting day 1 for all teammates.
• Paid vacation and holidays.
• On‑the‑job training and company‑funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On‑demand pay (daily pay) program available.

• Professional Development:
  Resources to help you level up at any career stage.
• Community Involvement:
  Working with local communities to give back.
• Integrity & Teamwork:
  Driving to do things right, always, together.

Bridgestone is a proud Equal Employment Opportunity / affirmative action employer. We consider employment for all individuals regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sexual orientation, gender identity or expression, genetic information, veteran status or any other characteristic protected by federal, state or local law.

If hired, a Form I‑9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or sponsorship needs may disqualify a candidate.

Mid‑Senior level

Full‑time

Project Management and Information Technology

Motor Vehicle Manufacturing