Customer Support Specialist

Join to apply for the Customer Support Specialist role at The Greentree Group
.

• Are you a customer service enthusiast who loves solving complex problems?
• Do you have a keen eye for detail and excellent analytical skills?
• Would your friends describe you as a self‑starter who takes pride in your work and enjoys collaborating with others?

We have an exciting opportunity for you at The Greentree Group!

The Greentree Group is a dynamic, innovative, and thriving company that specializes in delivering advanced technology solutions to federal, state, and commercial clients. With a team of highly skilled professionals, we provide cutting‑edge services and are always pushing the boundaries of what’s possible. We are committed to excellence, continuous learning, and creating a positive impact on our clients and community. We invest in our people, offering growth, development, and a supportive work environment with benefits that promote work‑life balance.

As a Customer Support Specialist, you will work with cutting‑edge technologies and collaborate with a talented team of professionals. Your role will be critical in supporting our Customers in Reynoldsburg, OH, and be part of our mission to make a difference.

• Provide Enterprise Customer Service Center support, handling inbound calls and email inquiries to ensure customer needs are identified, addressed, and documented in the appropriate system.
• Aide users in executing system functions and navigating business processes.
• Provide guidance to stakeholders on completing tasks correctly.
• Execute case‑management duties on tactical tasks and activities.
• Support teammates in a collaborative work environment.

• Bachelor’s Degree in a related field. Experience in lieu of degree may be considered.
• Minimum 1 to 3 years of experience in a business environment.
• Strong customer service and support skills.
• Accuracy and consistency through thoroughness in all details and tasks.
• Exceptional organizational and time‑management skills.
• Ability to work well independently and as part of a team.
• Strong problem‑solving, analytical and communication skills.
• Excellent written and oral communication skills.
• Candidates must be U.S. citizens.

• Help Desk software experience.
• Experience in issue escalation, resolution, and de‑escalation techniques.
• Proficiency in MS Office (Excel, Word, PowerPoint, Access).
• Previous experience in a consulting capacity.

Greentree adheres to federal, state, and local regulations. This is a full‑time, salary, exempt position. Salary range: $45,000 to $55,000.

Bonuses:
Employee referral bonus and employee bonuses based on contributions and Greentree’s yearly performance.

Core Benefits (100% paid by Greentree): Medical premium on the High Deductible Health Plan (HDHP), Basic Life Insurance and AD&D, Short‑Term Disability, Long‑Term Disability, Health Reimbursement Account, 401(k) match, job‑related certifications and training programs.

Elected Benefits: Medical, Dental, Vision, HSA, FSA, voluntary term life, 401(k) (Roth and Pretax available).

Time Off: PTO, flexible schedules, 11 paid holidays, paid parental leave, and generous start‑date PTO.

Paid Training and Development: Greentree pays for job‑related certifications, tuition reimbursement contributions, and supports ongoing learning and development.

Greentree is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, or status as a qualified individual with a disability or protected veteran.

Referrals increase your chances of interviewing at The Greentree Group by 2x.

Apply BELOW