Public Service Manager

General Description

The Public Service Manager is an unclassified, full‑time management position that reports directly to the Public Service Director. This position has considerable interface with all City Departments and community leaders. The Public Service Department is responsible for infrastructure maintenance and repairs, snow removal, streets, fleet maintenance, utilities, refuse removal and various engineering functions for the City.

• The Public Service Manager assists the Public Service Director while performing a variety of functions within the Public Service Department.
• The Public Service Manager assists in managing both public/private projects throughout the City to ensure that they comply with all city standards and are completed in a timely manner.
  • Communicates with residents/property owners, as needed.
  • Provides weekly updates, as needed, to the Public Service Director and the City’s Development team.
  • Coordinates regular progress meetings throughout the duration of the project until the project, including final punch list and walkthrough, has been formally accepted by City Council.
  • Schedules final one year warrant punch list walk through and close out.
• The Public Service Manager also performs the following functions:
  • Assisting with the development of the Public Service Department’s annual budget.
  • Reviews all Right‑of‑Way (R/W) permits and oversees said projects through completion.
  • Reviews, evaluates and implements special grant agreements to confirm utilization of all funding sources and coordinates grant reimbursement request with the City’s Finance Department.
  • Represents the City at various meetings and functions, as needed.
  • Assists with various Public Service‑related programs including the National Pollution Discharge Elimination System (NPDES) Phase II:
    Capacity, Management, Operations and Maintenance (CMOM); R/W permitting and enforcement and other special projects or events.
  • Assists the Public Service Director with the annual street maintenance program, sidewalk replacement and leisure trail improvement projects.
  • In consultation with the Public Service Director, develops and ensures customer service and operational standards are maintained at a high level; monitors, evaluates and identifies opportunities for improving customer service delivery methods and procedures.
• Performs other related duties, as assigned.

• Bachelor’s degree &/or Associates degree in major coursework related to the duties of the position. Such related majors include City and Regional Planning, Civil Engineering, Construction Management or a related field.
• Five (5) years of progressive responsible experience in working with staff engaged in development, civil engineering and/or public service work or the equivalent education and experience that would provide the necessary knowledge, skills and abilities required of the position.
• Municipal experience

• Masters’ Degree is preferred.

• Valid Ohio Driver’s License and the ability to maintain insurability under City’s vehicle insurance policy.

• Principle practices, concepts, procedures and methods for public service, city operations and engineering functions
• Scheduling, procedures and regulations
• Techniques to involve citizens in development processes
• Specialized knowledge in areas such as design, zoning, engineering and construction management
• Terminology, theory, principles and practices for Public Works operations

• Composing correspondence, using proper grammar and punctuation
• Use of GIS software or other required computer applications, programs or systems
• Ability to communicate effectively with internal and external stakeholders and to general audiences in order to educate or provide information to the public
• Public presentation skills, both orally and written

• Read, understand, interpret and critically evaluate schematic level planning documents and construction of easements, as required
• Research and write technical reports for the city
• Develop and standardize procedures and methods to improve the efficiency and effectiveness of services, projects and…