Employee Relations Specialist

About GRC Global River Cruises

GRC Global River Cruises GmbH is part of The Travel Corporation (TTC) and manages the European river cruise operations of the TTC brands Uniworld Boutique River Cruises and Trafalgar River Cruises. Together, our onboard teams and shoreside departments deliver exceptional river cruise experiences across Europe. We are united by professionalism, genuine care and a commitment to responsible and sustainable travel.

Based in Rheinfelden, Switzerland, our international office brings together Nautical Operations, Technical Operations, Hotel Operations, People & Culture, Finance, Controlling, Purchasing, Product Development and other corporate functions. We foster a collaborative and professional culture where ideas are welcomed, responsibility is shared and colleagues from diverse backgrounds work together to manage our European river cruise operations.

You are curious and forward-thinking, embrace innovation and work inclusively across diverse and multicultural teams. Openness, professionalism and collaboration come naturally to you. You approach sensitive employee matters with empathy, sound judgement and discretion. You remain calm and objective in challenging situations, balancing the needs of employees, managers and the organisation while ensuring fairness, consistency and appropriate follow-up. You are a strong communicator who handles difficult conversations with confidence and respect.

Practical and solution-oriented, you build trust across all levels of the organisation and connect your daily work with our wider operational and company objectives.

• Employee Relations Advisory:
  Act as the first point of contact for managers and employees on employee relations matters, providing practical and consistent guidance.
• Employee Relations Case Management:
  Advise and support managers in handling performance concerns, misconduct, conflicts, inappropriate behaviour and absence-related issues.
• Policies and Guidelines:
  Maintain, review and update People & Culture policies, employee handbooks, procedures and guidance materials.
• Policy Communication and Implementation:
  Support the communication, interpretation and rollout of new or updated policies, guidelines and procedures across the organisation.
• Complaints and Workplace Concerns:
  Receive, assess and manage employee concerns, including bullying, harassment, discrimination, conflict and inappropriate behaviour, ensuring confidentiality and timely follow-up.
• Investigations:
  Coordinate and conduct employee relations investigations, including preparation, interviews, documentation, outcome summaries and recommendations.
• Fair and Consistent Resolution:
  Work with relevant stakeholders to ensure appropriate actions, including disciplinary measures, coaching, training or other corrective actions.

• Strong knowledge and practical experience in employee relations, employment practices and workplace conflict resolution.
• Experience in handling complaints, grievances, disciplinary matters and workplace investigations.
• Ability to provide clear, practical and solution-oriented advice on sensitive employee matters.
• Strong understanding of confidentiality, fairness, consistency and professional case management.
• Experience in developing, maintaining and implementing People & Culture policies, procedures and employee guidelines.
• Excellent communication, interpersonal, organisational and documentation skills.
• Ability to manage multiple cases, deadlines and stakeholders independently while collaborating effectively across the organisation.
• Experience working in an international and multicultural environment.
• Fluent English; additional European languages are an advantage.

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