Head of IT

About GRC Global River Cruises

GRC Global River Cruises GmbH is part of The Travel Corporation (TTC) and manages the European river cruise operations of the TTC brands Uniworld Boutique River Cruises and Trafalgar River Cruises.

Together, our onboard teams and shoreside departments deliver exceptional river cruise experiences across Europe. We are united by professionalism, genuine care and a commitment to responsible and sustainable travel.

Life onboard is shaped by the company’s commitment to excellence. Unlike large-scale passenger ships, Uniworld vessels typically carry between 100 and 160 guests, allowing for more meaningful interactions and personalized service.

Our ships foster a culture of collaboration, professionalism, and shared purpose. We support one another, welcome fresh ideas, and pursue efficiency, always keeping our mission at the centre of everything we do.

Life on the river reflects our passion for hospitality and travel. Together, we create memorable guest experiences with genuine care, warmth, and elegance.

Our diverse teams are the heart of our success, united by respect, accountability, and pride. We approach travel as both a privilege and a responsibility, guided by a strong commitment to sustainability and positive global impact. With adaptability, integrity, and dedication to excellence, we inspire each other to dream bigger, achieve more, and grow together.

Curious and forward-thinking, you embrace innovation and collaborate inclusively across diverse teams, with openness and teamwork coming naturally to you.

Hospitality is at your core, warm, attentive, and professionally presented, you place others’ wellbeing first and approach every task with a positive, proactive attitude.

In everything you do, you stay focused on quality and align your daily work with our broader company goals, contributing to shared success.

• Lead the internal IT team and coordinate external IT partners, creating clear priorities, responsibilities and efficient ways of working.
• Develop and implement the IT strategy in alignment with business objectives and the wider group/holding framework.
• Take overall responsibility for stable, secure and efficient IT services across offices, remote employees and the ship fleet.
• Steer external providers, contracts and SLAs, ensuring quality, performance and cost efficiency.
• Prioritise and lead IT projects, technology implementations and digitalisation initiatives across the organisation.
• Ensure appropriate security standards, data protection, risk management and compliance requirements are implemented and maintained.
• Own the IT budget and ensure technology investments deliver sustainable business value.
• Advise Management and key stakeholders on technology, digitalisation, IT risks and future business requirements.
• Identify opportunities to improve technology, processes, efficiency and the digital experience for employees and guests.

• Coordinate IT operations across offices and the ship fleet, ensuring reliable services and effective escalation management.
• Act as the central interface between Management, internal users, shipboard teams, Group IT and external providers.
• Establish and monitor IT service standards, KPIs and SLAs, ensuring agreed service levels are consistently achieved.
• Lead the selection, implementation and rollout of IT solutions, from requirements gathering through to implementation and user adoption.
• Ensure effective cybersecurity, access management, backup, disaster recovery and business continuity processes.
• Manage IT assets, software licences, subscriptions and contracts, ensuring efficient utilisation and cost control.
• Prepare and monitor IT budgets, forecasts and investment…