Youth Apprentice

Join to apply for the YOUTH APPRENTICE role at Park City Credit Union
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The primary focus of this position is to promote and cross-sell our financial products and services while serving the needs of our members by efficiently, professionally and accurately processing their transactions with the main objective of establishing a long-term relationship with them. The MSR needs to be proactive in identifying members’ financial needs in order to assist and offer our products and services to them.

The MSR must maintain corporate professional standard levels while interacting with our members; provide them with a high degree of accurate services in accordance with our credit union policies and procedures; must be willing to work with co-workers in a team spirit environment.

• Promote, explain, and cross-sell our financial products and services, such as savings, checking accounts, share certificates, IRAs, loans, online banking, bill pay, and debit cards, to our members and potential members.
• Identify members’ financial needs and assist with appropriate products and services; strive to achieve sales and referral goals set yearly by PCCU management.
• Maintain a positive professional image and attitude when dealing with members; effectively communicate answers to questions or direct members to the appropriate departments when necessary.
• Promote and cross-sell PCCU products and services and explain policies as needed.
• Handle member transactions accurately and efficiently in the lobby, drive-up, by mail, fax, or email.
• Process cash or check loan payments, deposits, withdrawals, transfers, check cashing, and related transactions in accordance with PCCU guidelines; verify identification for all transactions.
• Balance and reconcile cash drawers; maintain audit-ready records and resolve discrepancies; report any discrepancies to the supervisor.
• Keep the workstation neat and stocked with forms, supplies, brochures, etc.; assist with general office duties as needed.
• Use PCCU computer software/technology to assist members.
• Perform other duties as necessary to fulfill the responsibilities of this position.

• Complete and maintain necessary reports and records pertaining to the Bank Secrecy Act; complete Currency Transaction Reports and report suspicious activity when applicable.
• Maintain comprehensive knowledge of all PCCU products and services; keep up-to-date materials and knowledge on related policies and procedures, rules and regulations, including security procedures and BSA training.
• Project a positive image to members and visitors; demonstrate a professional attitude at all times.
• Ability to explain PCCU policies and promote financial products and services.
• Ability to use the latest computer software/technology used by the credit union.

• Internship

• Full-time

• Other