Zone Manager

Senior HR Business Partner at True North Energy LLC

Job Title:

Zone Manager

Payroll Status:
Exempt/Salaried

Reports to:

Senior Operations Manager

Purpose:

Provide support and direction to retail store team members within assigned area. Focusing on maximizing sales and developing operational efficiencies. Key areas of focus include improvement plans related to managing shrink, inventory, operating costs, labor hours, and team member relations. Develop and train store management and staff to drive sales through the creation of positive guest experiences. Zone Managers are required to support their assigned stores twenty-four (24) hours per day, seven (7) days per week, by being on duty or call.

Arrangements must be made with the Senior Operations Manager for periods of time off.

• Responsible to ensure all store managers and team members are providing a professional image to include:
  Quality guest service, maintaining truenorth ready interior and exterior appearance, in a safe, well lit, work environment. Store image compliance is a continuous effort, ensuring compliance with the white glove inspection guidelines and MMP. Follow up on stores that fall below company expectations on White Glove and MMP.
• Ensure that all stores within their responsibility adhere to food service safety standards. To include FIFO, code dating and proper cleaning of equipment.
• Consistently review reports (P&L’s, KPI’s, GMROII’S) identifying areas of opportunity and implement solutions. Direct profit and loss accountability for each location.
• Drives sales through proactive guest service, people development and operational efficiencies. Ensure that we maximize food service sales by having the right offering at the right time.
• Must be familiar with all store equipment and the general operating functions of each. Must be able to make judgment calls regarding repair and replacement of all equipment.
• Must be familiar with all aspects of the back office accounting system, as well as the in‑ground inventory monitoring equipment and communications equipment. Required to diagnose problems in those areas.
• Assist store managers with analyzing and following local business trends; provide guidance to develop and implement plans to maximize sales to meet or exceed store goals and objectives. Provide guidance on competitive gas pricing that will drive sales and maximize margin.
• Review all store documents to ensure that managers and store team members are properly completing required reports, to include: shift report, video log, cigarette and lottery reconciliation.
• Review banking procedures with all store managers and assistant managers, ensuring they understand and are complying with the company policy.
• Knowledge of proper store plan‑o‑grams ensuring store reset. Proper stock of “A line” items to the specifications outlined by the merchandising department. Ensure stores are utilizing properly the control report; all sales areas must be adequately stocked, proper signage, and merchandise faced and clean.
• Must be knowledgeable and assist with merchandising and food service programs.
• Provide assistance and support for store managers and assistant managers in sales, merchandising promotions, and controllable expenses.
• Required to conduct gasoline survey and price change implementation.
• Required to be present for all assigned store audits;
  Zone Manager will conduct cash audit, verify lottery tickets and verify deposit slips.
• Required to investigate losses identified by audit 1.0% or more: review invoices, voids, etc.
• Must assist in identifying the source of cash and inventory shortages and develop action plans to resolve such shortages.
• Responsible for investigating and preparing loss reports within twenty-four hours for the following: robberies, burglaries and internal theft.
• Required to ensure store managers are familiar and comply with all federal, state, and local laws regarding wage and hour compliance, EEO, harassment, OSHA, and EPA.
• Investigate and follow‑up on guest complaints. Follow‑up on Incident Reports.
• Review Manager payroll hours, review payroll exception reports, identify stores with excessive overtime, exceeding store…