Data Center Technician

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions.

You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases. You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.

Key Job Responsibilities

SHIFT WORK:
Some of the roles within this organization are shift-based hence readiness & availability to work rotating shifts is required for this position.

SAFETY:
Follow and maintain the highest safety standards and diligently encourage a world‑class safety culture. Own the safety initiatives and projects to foster a strong safety culture.

DATA CENTER OPERATIONS (DCO):

Diagnosing hardware and network problems followed by physical repairs

Troubleshooting events within internal Service Level Agreements (SLAs)
Performing root cause analysis of equipment failures

Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)
Possibility to work rotating shifts (morning/late/night) as well as weekends to maintain the 24/7 data center environment

Local travel may be required up to 10% of the time. A valid (EU) driving license and a reliable personal vehicle are required as Data Centers may not have any public transportation available nearby.

Our data centers are located in remote areas outside Milan, where access via public transport may be limited. Therefore, a valid EU driving license is required for this role.

This is a 100% onsite in‑person position due to the hands‑on nature of managing mission‑critical infrastructure.

Basic Qualifications

IT hardware troubleshooting related experience

Completed formal education/apprenticeship or training in IT related field

Good command of English as it’s an international environment. All job interaction and recruitment process will be in English.

Valid driving license in Italy

Preferred Qualifications Diploma or equivalent formal qualification in IT related field

Basic knowledge of Linux and experience with network protocols

Data Center experience
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