Senior Subject Matter Expert, Economics & Risk Solutions, Global Intelligence & Analytics

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Posted On:  |

Location:

Virtual, New Jersey, United States | Job

Global Intelligence & Analytics (GIA) team resides within the Risk & Valuations Services (RVS) unit of the S&P Global Market Intelligence Division, providing powerful business intelligence solutions for applications including global risk and maritime, global trade and supply chain, economic indicators and forecasts, as well as shipping intelligence. It is an exciting, global, results-oriented, and growing team that works closely together to help enterprise organizations to make better business decisions to support diverse business outcomes.

Subject Matter Experts provide front‑line client support to our valued subscribers of our powerful, complex solutions, as well as their relevant applications in the marketplace. We support specific personas within various industry segments such as corporates, transportation/logistics firms, financial institutions, governments, military and law enforcement agencies, academia and others. You will partner with the commercial sales organization to help support new and existing business by showcasing our solutions within the context of defined business objectives and support the delivery and training of these solutions to end users to help optimize the impact of the investment.

• Develop a comprehensive understanding of prospects' and customers' workflows and needs to maximize the benefits of S&P Global solutions.
• Provide tailored demonstrations and training sessions to showcase GIA solutions' value proposition, driving business development, customer usage and product awareness to optimize customers’ workflow.
• Manage escalated customer inquiries and act as point of contact for complex issues that require in-depth knowledge of our products and services.
• Gain comprehensive knowledge of our data offerings, including sources, methodologies, and applications.
• Collaborate with clients to understand their specific needs and objectives for dashboard functionalities; design and develop interactive, user‑friendly dashboards that provide actionable insights.
• Assist clients in setting up data feeds and troubleshooting related issues, ensuring seamless integration with their systems.
• Collaborate with cross‑functional teams to manage client and prospect requests, channel feedback, and improve products and processes and work with the Sales team to help develop client engagement initiatives and increase client retention rate.

Anticipated base salary range: $64,320 to $88,268 (US candidates). Final base salary based on location, experience, skills, training, licenses and certifications. Eligible for an annual incentive bonus.

Additional benefits include Health & Wellness, Flexible Downtime, Continuous Learning, Financial Education, Family Friendly Perks, and other perks. Benefits By Country:

• Bachelor’s degree or higher in business administration, economics, international trade or finance, or comparable experience.
• Strong communication and presentation skills.
• Strong troubleshooting/problem‑solving skills; numeric and analytical ability.
• Excellent interpersonal skills and phone presence.
• Ability to work independently and in an integrated team.
• Ability to learn new products quickly.
• Deliver business outcomes within defined deadlines.
• Enjoy working directly with decision makers and end users.
• Think critically and develop creative solutions.
• Source personal satisfaction from supporting business wins.
• Enjoy evolving environments and continuous improvement.
• Proficiency in data analysis, public speaking, objection handling, probing questions and simplifying complex concepts.
• Occasional domestic and/or regional international travel may be required.

• Prior professional experience in similar positions.
• Bi‑lingual English/Spanish preferred.
• Experience using time series econometric modeling software (Aremos, Eviews, Data Insight).

Limited to persons with indefinite right to work in the United States.